Rude Front Dest Staff
By A Yahoo! Contributor, 10/15/07
I have stayed at this hotel once a year for the past 5 years and it gets worse everytime. The rooms are over priced, the carpet is bumpy, furniture is old. We stayed in the "presidential suite" thinking we could have guests come in to relax, play cards, etc. It's one big room and one very small room with not enough furniture. There's one small TV in the corner of the big room so everyone had to sit on the floor or bed if they wanted to watch. It had one very small table with two chairs in the small room and that room had no TV. When I inquired about why they called it the Presidential Suite I was told because it was bigger than the other rooms. Big deal, what am I supposed to do with extra space, expecially if there's no furniture to fill it. I visited some of the other rooms that were less expensive and they were smaller with more furniture and some even had jacuzzi's. Where was my Jacuzzi? We asked about a refridgerator and was told it was an additional $10. Shouldn't the "Presidential Suite" have a fridge? How about an ironing board and iron? The female front desk staff was very rude and dismissive. My 12 year old daughter treats people with more respect. The only thing that was good about this place is the housekeeping staff and restaurant staff. The food in the restaurant was okay. My thanks to the male front desk clerk. New guy who at least listened and apologized. Those girls should learn something from him about respecting your customers.