Dissapointed in unexpected way
By A Yahoo! Contributor, 1/7/06
Beware of credit card fraud at FS aviara - actually not as serious as to be called fraud. But it may develop to a fraud if it goes further out of bound. For a reputable hotel, it should be strict in their use of customer credit card.
It happened on Dec 31 2005 which is two days after I checked out. They secured $1,600 on 31st in addition to ~$2000 on 27th. So they secured ~$7000 including the amount I paid on 29th (~$3300). The $2000 should have been cancelled when I checked out having paid $3300, but FS didn't. I contacted FS aviara (Jan 5 2006) but no response yet (Jan 7 2006). The ~$3600 is not, and will not be, paid, but my card is disabled temporarily because my credit limit of ~$10k was exceeded.
It may happen to you in another form, and it is ok if it is a pure mistake and if FS tries to solve it fast once it happens. FS do not seem to.
I expected at aviara the same grade of food I experienced a year ago at FS Newport beach (now extinct). The hotel needs a new food and beverage manager. In any circumstances, decent dishes shouldn't be salty as served both in vivace and in cal bistro of FS aviara. Not a good experience.
The rooms are just fine, not gorgeous, but dark facing northwest.
The location of the hotel isn't great. Neither convenient and cute little town nor a great scenic area. You have to drive for miles to get anywhere.