Baymont Inn & Suites Lawrence, Lawrence

I thought this place was great! lovely, clean and comfortable rooms. They had a fantastic group of staff members who were friendly, professional and very helpful. The continental breakfast was excellent as well. I will recommend to family and friends and would stay again if I come back to the area.

Staff friendly and helpful. Bed was comfortable. Pillows were small and well used. Breakfast was okay, warm waffles were a plus. But, they really need to upgrade their AC system, it wasn't able to cool the rooms down to below 80 degrees which made it almost unbearable to sleep there our two nights. The bathroom did not have an exhaust fan and the rooms didn't have ceiling fans. My family will not be back unless they put in a much improved air conditioning system.

I always read reviews before I stay in a hotel and after reading some of the reviews here I was a little uneasy about staying. But after looking on google and seeing the other great reviews and realizing the date on the ones here, I decided to give it a shot. Now I'm not one to right reviews but everyone was so friendly and helpful that i felt the need to say something nice. The room was clean, the pool was nice, and the breakfast was good. The staff was excellent! Everyone seemed happy to be there, very helpful with everything and it all made for a pleasant experience.

First they gave our room away then the room they ended up giving us was filthy beyond belief. The manager was extremely rude and to top it off they have charged us three different times for the room on our debit card. When we call the manager is rude and has no explanation.Iwouldnt stay there again if the room was free.

This place is dirty, terrible service, etc. Heard the manager talk about a customer, RIGHT WHEN THE CUSTOMER WALKED AWAY! Peggy was the manager's name. Watch out for her, she LOOKS like bad news.

I checked in around 5:00 p.m. with some purchases in a Dillard's sack along with my luggage. I left almost immediately to go eat dinner. When I returned to my room, the Dillards sack was empty except for the receipt. It was still on the desk where I left it. After looking through my room several times, I went down to the front desk and asked if anyone had been in my room to clean while I was gone because I had some items missing. (There were some cleaning people in the hallway around 5 when I checked in.) The woman at the front desk immediately began acting nervous and told me to go back to my room, she would look around and see if she could find it in the back room. I went back to my room, and she showed up at the door less than a minute after I got there. She not only had the items I had described from Dillards, but had other items that had been taken out of my luggage. She immediately stated I must have dropped them outside. I had not opened my luggage since arriving, and was not even aware some of the items she had were missing from my luggage. She also requested I give her my keys to the room, and insisted on taking them downstairs to make new ones. I'm not sure what that was about. It took me several minutes to realize what had happened; and that someone had opened and gone through my luggage, taken things,as well as stealing items off the desk. I decided to check out that night, and was not given any sort of apology. In fact, the woman at the front desk would not look at me as I explained that I was leaving and why. I contacted the Baymont Corporate office,(have not heard back yet) and have tried without success to talk with the local manager. I will be also making a report to Better Business Bureau. I'm only sorry I didn't make police report at the time, but since I got my things back, I just wanted to get out as quickly as I could. Also, the smell in the motel was overwhelming, and side door was broken and would not lock, which meant anyone could walk in off the street.

The front desk gave us a warm welcome on a freezing December day, helped with directions to area attractions, and was efficient when we needed to check out in a timely manner the next morning. Lovely property! Nice appointments throughout, crisp linens, neat and tidy as can be. The breakfast room was well-stocked, and refills were prompt when the "popular items" had been depleted. We would have no qualms referring friends to stay here.

This motel was a medium priced hotel in the Lawrence area so I guess I shouldn't have expected too much. The desk clerk was congenial and helpful. The room had several light bulbs burned out that the desk clerk had to replace. The drain in the wash basin was extremely slow. When we turned on the air conditioner, there was an extremely foul smell and it was unusable. We had to open the window for fresh air and even the screen on the window had a hole in it. All in all, it was a pretty sorry experience.

When we first arrived to check in the staff was very rude...we went to our room to find the hall ways with mildew growing on the walls and the carpet to be very dirty...when we opened the door to our room a very bad smell of urine filled the room...we went back to get another room and found that one to have a really bad mildew smell so we went back down...they wanted to give us another room and found the next room they gave us to have the same urine smell the first one did...we went back down and they wanted to give us another room(now in mind we have already been through three rooms) but we demanded our money back and they refused to give us the full amount and said that they could only give us half back....this hotel is very dirty and the staff really doesnt seem to mind...we will never stay at this hotel and will be telling everyone we know to avoid this hotel....its not worth the money they charge and not worth the time dealing with them.

Convenient for college visit. Staff exuded an open desire to be helpful. A/C noisy one night, replaced A/C next morning. Two different shifts inquired if everything satisfactory afterward. Good Breakfast, helpful staff whenever needed it and just plain friendly the rest of the time. Going back next month.