Heathman Lodge, Vancouver

I loved the ambiance and feel of this hotel. Very wide and open, with great rustic decor. It is a peaceful place to stay. The rooms are quaint and cozy. I would have liked more space, but it met my needs for a quiet retreat. The lighting is just right and atmosphere is very comfortable. I stayed here because I send my guests here and thought I should check it out myself. I loved it and will continue to send all my guests here, personal and professional.

There was nothing to like of this place from the moment we arrived at this "infamous" lodge. The front desk, if trained by upper management and supervised by such, need to be taught how to be prompt, efficient, and the owner of this hotel needs to run this hotel like a place where the customer is doing him the favor of staying...rather than making the guest feel inferior. I would not, and will not ever again stay at this hotel, nor will I recommend to our company, which utilizes 450 employees in the northwest to ever stay here again. This CEO, upon research, may have risen from sales to where he is now in the postion of managing this hotel, but he has forgotten where his money comes from: The guest, and the guest does not wish to ever be treated disrespectful by young upstart front desk personnel, smelly rooms, and overpriced lodging and food. Strong dislike this hotel and do not recommend this to anyone.

Every time we are traveling through the area we make it a point to stop in Vancouver and stay at the Heathman Lodge. The ambiance makes me feel like my husband is taking me away for a romantic get away, even if we are just on a road trip! The front desk staff was so great and got us into a beautiful suite with a fireplace the last time we were there, for just a little more than our other room, and of course the restaurant, Hudson's, is superb. If we don't make it in time for dinner, we make sure we stay for breakfast. I recommend this place to all my friends and will definitely be back!

This is a great hotel very close to shopping,restaurants and major freeways. Very accommodating staff, willing to please. Comfortable rooms with a loge like decor. All around extremely pleasant

The Heathman Lodge is a great place to stay. Stayed with the family while on a ski trip to Mt. Hood. Staff was friendly and knowledgeable.They answered all questions and were accommodating with any request. The lodge is 10 years old but looks new. Spa, Heated pool,sauna and workout area were an added plus. Loved the wood decor. It felt like you were in the deep woods. Highly recommend!!!

I looked forward to staying at the Heathman Lodge again after 6 years. Alot has changed with the surroundings. There are more businesses and more traffic but it's nice to have shopping close by. The tempurpedic mattresses today were heaven! We had brunch on Saturday morning and the server was very nice and bubbly but she forgot to put our order in. She apologized and put it in right away and we got our food right away. The lobby and the decorations were beautiful! A very popular place.

I recently stayed at the lodge for my husbands birthday and everything went beyond my expectations. We called in to reserve a suite and when we got there we got upgraded into a bigger suite when they heard what the occasion was. Then, when we got to the room there was rose petals and a bottle of wine compliments of the girls at the front desk. Went to dinner in Hudson's and split the steak and the seafood ravioli. It was delish!! The entire experience was so incredible that we already made reservations for our anniversary next year. Can't wait!

Rooms were clean and comfortable. Staff was very helpful and friendly, i.e. bringing us coffee in the morning while sitting outside. Location was very convenient to freeways, airport, and restaurants (thankfully), and the mall(which unfortunately closed on Sunday). Big disappointment was, as I already mentioned to the hotel in person (the person at the desk just shrugged) and by e-mail, I had a problem with food service. The problem was that one of the main reasons we chose this hotel was because of the restaurant and bar on-site. I have been here before and again it was good food; however, due to their Easter brunch on Sunday, they closed the restaurant and bar at 7:00 p.m. on a Saturday evening. Additionally, the Easter brunch was never mentioned to me until I arrived and I was informed that they were booked solid. I informed the hotel in my e-mail them that I thought this was rude. I made reservations at least two months ahead of time, and they could have mentioned the brunch. Although expensive at $28.00 per person, I would had my entire family, 10-20 people there for the brunch. We were searching for a holiday brunch before we arrived. My wouldn't they have reserved at least a block of spaces for their guests, before taking public reservations? I was very upset about the closed restaurant and bar early on Saturday and no brunch on Sunday. I'm not that I would return because of this. Again, I was a paying guest, and felt snubbed by this. As guests, all hotel services were not available to us! While it has been only a day since I sent he e-mail, I have not yet heard a response from The Heathman Lodge regarding my

The rooms are nice and clean. Hotel is close to a mall and restaurants. Good to have a refrigerator. Service was friendly. I recommended. They was a great Restaurant. Parking is easy and free.

We stayed at the lodge in late June 2006 and expected a somewhat "hokie" lodge type place. What we found was a world class hotel with a gourmet restaurant (altho service is slow, the food is worth the wait). We loved the friendly staff and very comfy room and would stay here again in a heart beat. For the money, it's a really upscale place.