Comfort Inn Boardwalk Area, Santa Cruz

The pool was small but this place is only a couple blocks from the beach. The room was clean and nice. They are remodeling.

I have never had an issue with this place until now. I had called them up to find out why their rates had jumped up over $120/night on a weekend I have been going every year for the past 4 years. Their manager was EXTREMELY rude about it when all I wanted was a simple explanation. She even hung up on me. I have referred many people to that place the same weekend and will never stay their again nor refer ANYONE over to them. Very disappointed.

I will make this rather brief. The manager was extreamly rude. We had asked the manager if the hotel had a pool and she replied "Yes there is one present", but as we pulled into the parking lot a poor excuse for a pool is what we saw. The length could be no longer than 8 feet and the width being smaller than 4. Visually the room is nice, a nice tv good selection of channels, decent size fridge. Unfortunatley as we walked into the room me and my girlfriend smelt a terrible stinch. In time we thought this smell would fade but it seemed to only get worse. We asked the manager if it could be cleaned, sprayed with freshener anything. She sprayed with freshener and we continued to the beach. As we returned the smell still lingered. The smell is almost unbarable. The floor is also sticky. The only really good thing about this hotel is the location, although being in a crappy neighborhood is is about 3 blocks from the boardwalk. Now to finish my not so brief review. The next time i will visiting the boardwalk i will avoid this hotel like a disease i beg you will too.

We enjoyed the location. It was a block or two from the boardwalk, so we could leave our car (free parking) and walk down for the rides or beach access any time. But, we wanted a pool. They claimed to have one, but as soon as we pulled up, we saw a tiny water hole IN THE parking lot! During our stay we saw others shake their heads at the "bird bath" and never saw it in use. You could literally take two strokes and be to the other side. It's right on the street and literally part of the parking lot. We stayed a couple nights the middle of July and the rate was $129 plus tax. For location; okay, but overall for the hotel, it was definitely OVER PRICED! We will find a better place next time.

This was honestly the worst hotel I've ever stayed in. Everything in the room was broken and when I tried to tell the manager about it (politely), she became defensive and rude and started yelling at me. I even told her that it was the worst hotel I've ever stayed in (if only because of her horrible attitude), and it didn't seem to phase her. Avoid this woman!!

This place was absolutely horrible. First off we went in a large group, therefore we thought the employees would be nice and appreciate our business but that is wrong. they were extremely rude to us. not only that we had to book our reservations way in advance and 8 out of 20 cards were declined and they didnt even bother to call. when we got there, they had us sign a made up contract that would charge us $25 dollars extra for everyting that didnt go the way they liked basically. surrounding area is horrible. not only that one of the rooms wouldnt lock and when they went to complain the manager said "there is nothing they could do and to just put their belongings in another persons room" that is absolutely ridiculous!!! the worst of all is some man came in the room and tried to take advantage of a girl., girl ran to another room and was locked out of her room, when she went back to ask for another key the manager said they already had 2 keys even after she explained the situation, the manager once again said that wasnt their problem and we should take it up with the police. we sure did! all in all this place has the worst I have ever seen/heard/experience in my life!!!

The rooms were standard thus not worth $180 per night, poor parking, but the staff was awful. Extremely rude. I will never stay there again.

first of all, we didn't notice at first, but our door didn't even close all the way at the bottom, like it had been kicked in, second, we got back during the evening, and there was a giant bug on our pillow, when we asked the manager to come do something, he got angry that he had to come kill a bug for us,(we were two girls). then, our electricity went out in the middle of the night, so nothing worked by the time we checked out. the lights didn't work. the air conditioner, nothing. then, we go to check out, and our truck is totally blocked in. when we told the manager, he said we "put ourselves in this position, because we parked slightly in the next spot and he had to tell them to go ahead and park behind us." he was not only totally unwilling to help, but completely rude. an hour later, after arguing, the owners finally came out to move their vehicle. we weren't supposed to be charged for our room because of the electricity, but i just saw my credit card statement and the charge is there. i plan on calling them immediately.

Avoid this place! I reserved a room a month in advance, and received a confirmation number. When I arrived at 4 pm, the manager explained that she had given my room away, because my credit card was refused. Even though the card worked fine, on the same day before and after she checked it, I understand that electronic glitches sometimes happen. What I do NOT understand is why they waited 30 days after confirming my reservation to check the card -- then were surprised that I was not at home when they called -- at checkin time! I was lucky to find a room in a fleabag far from the Boardwalk. The manager told me that each Comfort Inn franchisee makes its own policies, so beware -- a confirmed reservation means NOTHING.

Our daughter arrived to pick us up for dinner, with her dog in the car. The dog never left the car and we have been changed $250.00 for the dog being in the hotel parking lot! They never mentioned the fee at the time of check out,so we could dispute the charge. It just showed up on our credit card.