they failed to keep their promise!
By A Yahoo! Contributor, 11/12/11
on 11/08/2011, at 3;00 pm, i came to moon palace nizuc and signed in to room 7710.
& received 500 credits, when i was at the airport i paid 40 dollars at a salesman
offering discount rates to go see the dolphine at wet & wild park the next day. the next
morning i contacted charlie & i believe mendoza who offered to reimburse us the the
lost money plus go the their breakfast meeting for a total of 250 credits. then i can
apply that to Barbara Cox (my daughter) her room is #6817, who used up her credits
so we all see the dolphins that afternoon ( 9 Nov 2011). Three people heard this me,
my wife antonia, and wendy (barbi's mother in law). I was given a receipt, number
277488. Then yesterday i signed out at 1200, 0200, i left for the airport to return to the
United States. When i returned to the states , Barbara called me & said the management front desk was very angry & said that she, Barbara has to pay $200.00
the dolphin trip or send a copy of the gifts credit receipt to their fax number in their
office, which i sent it 3 times. First two from home which they didnt receive the last one
from a faxing center which they did receive it, but then they said are not tranferable. Checked with charlie near the front down the hallway then check his contact i believe i
elias mendoza in regards to the credit transfer. I also contacted management 3 times
this morning, the front desks (customer relations), night supervisor also. please assist me in anyway possible to resolve this problem which i am very
disappointed. while there room thermostat failed to work at all. call for breakfast room service was not honored either.