Bait and Switch
On the way to Fargo, I called Super 8 and was told that this Super 8 charged $4 per small dog; however, when I arrived, the clerk told me that the charge was $10 per dog. No matter what I said, the clerk would not lower the price. I called the reservation site, and they said that the hotel should honor the $4, but Super 8 at West Acres did not. When there is a policy that there is a no cancelation policy, I consider the actions of this motel a bait and switch. In addition, the breakfast is about the worst I have ever had at any motel that serves a continental breakfast. We were also in a room in which the footsteps of the customer above us reverberated throughout our room in the morning. This is the second time I stayed at this motel and the second time that I have had a less-than-desirable experience. The first time, the Super 8 reservation person gave the wrong directions to this hotel. While I was there, I overheard another customer complain that there was no wake-up call as he requested.