Harrahs Council Bluffs, Council Bluffs

My car was broken into in their hotel garage while I was a regerestered guest. It cost me lots of money, they did not even care to offer a comped room for the inconvenience. I,m still cleanig bits of glass from the broken car window. I will never go back there or any Harrahs Casinos.

Tried to make a reservation on-line for the special rate of 149.95 on a weekend, They were having problems with the web site and it was not recognizing Visa credit cards. Called the hotel direct and was told the only rate they could provide was 189.95 but if i wanted to call the Harrahs IT department they may be able to tell me when the problem would be resolved but it was up to me, They refused to book the room for anything less than 189.95. Decided i will not be back!!!

the rooms were very nice.but the casino was boring,very small,i did like the horseshoe casino.harrahs was drab no atmosphere.the people were friendly,i wqouldnt recommend this casino.

This was a birthday "surprise trip" from my husband. The room was so spacious. The view from the 11th floor was spectacular. The restraunts were delicious. We had three of the best casino dealers ever. They acted like they were truly glad you came to their tables to play. Thanks to Kevin, Barbara and Brian we had a wonderful first time at Harrahs. They made you feel great if you won or lost. I just had a great time with the dealers and the other players at the tables. I loved the slots because I actually won some money. I can't say enough good things about Harrahs in Council Bluffs. The one thing I would change would be, get a bigger selection on gifts we can buy. The $10 store was always closed. The gift shop was too tiny. Guest like to buy!

Any time you have Bill Chrastel performing there we will be there. He was the best.We have seen a lot of Elvis empesonaters but none as good as him.

Several of us have made a trip to Harrahs Council Bluffs several times a year - We also have family and friends right across the river and we always bring in a crowd to both the casino and the rooms a few times of the year. Up until recently, even prior to the remodeling, the rooms, buffet and casino were among the best. Tha all changed 11/03/06. Having reservations for the nights of 11/03 and 11/04, we reserved the rooms with a credit card since we knew we would not arrive until 23:00 PM. Friday the 3rd, we loaded up, called the Harrahs desk to confirm our confirmations and were told we had no problem. 23:30 PM we arrive, tired from a trip pf 400 miles, and were told that our rooms had been given up - that they were sorry but they had overbooked!!! We had written confirmation, made two calls to make sure we woulld have no problemprior to leaving, drove 400 miles and were told we had to go to another hotel. The staff very indifferent and told us we had to go to downtown Omaha to get a room. We arrived at the new hotel and were told Haraah's staff had never informed them.They had to contact Harrah's to verify. We finally got in a room at 02:30 - needless to say it ruined the week-end. As much as we have enjoyed Harrahs Council Bluffs in the past, it is extremely poor customer service not to honor a confirmed reservation(from 400 miles away), to overbook, AND FOR THE STAFF, ESPECIALLY THE MANANGER ON DUTY 11/03/06, TO BE INDIFFERENT OF THE SITUATION THE HOTEL PUT US IN. Our business, as well as the many friend and family who have dropped considerable sums in the past, will now contribute our monies to Harrah's competitor - Harrahs Council Bluffs The worst customer service staff I have encountered Won't be back