Sheraton Imperial Kuala Lumpur, Kuala Lumpur

fabio! i said bayutiful!!!! i wanna love one need one cuddle one marry one.................. ahhaha dont worry its a great hotel! i made bad ratings to scare ppl off

I stayed here in May, and found the room was ok, but no free wifi! The restaurant on the top floor is aimed at Westerners, but the food was of very low standard, my cup of tea wasn't even served with fresh milk! When I first arrived my room wasn't ready, I had to wait an hour. When you pay for 5 stars you expect no other standard could be higher - remove a couple of stars and drop the price, this hotel is in the wrong league.

I stayed using my Starwood points so I cannot speak of value. Room is clean and nice and everything that should be. I had the back view wich was dissapointing, but KL is a great city to explore so I am more interested in location rather than the views. Location is about 9/10. One could have a great night life experience barely leaving the hotel property, as there is a large alley adjacent to the hotel with dozen bars and clubs. As for the rest of the night life it is only about 15 minute walk, or one Monorail stop. The hotel is about 50 yards to the Monorail station. I would gladly stay there again.

I stayed for two weeks at the Sheraton Imperial in Kuala Lumpur on a business trip in August/September 2006. I've stayed in a few hotels during my career, but until now I've never wanted to tell people I've never met about it. As you would imagine from the "official" ratings, the hotel fulfils all your expectations in style and appointment. The rooms are as you would expect, with all you need from a hotel. I count myself lucky to have had a room with a view of the Petronas Towers. What made me want to write a review though, was the people that make the place tick, the staff. The staff (and I say this about all the Malaysians I met during my trip) have a genuine smile, a genuine interest in you and your wellbeing, and a good sense of humour. I would also like to add, that should you stay in this hotel, you must eat in the Celestial Court on the 3rd floor, because it's fantastic. Don't let me down on this one!

The service was good and the room was comfortable. It has a nice view of the Petronas tower/twin tower from our 36th floor hotel's room.The room was spacious. Breakfast was good. The location was not so convenient though.

We missed the hardworking and fully commited guy by the name Nasir. Where is he? During our stay, he was very helpful and looks smart. Wonder where is he now? Something special about him .

Despite the fact that the Sheraton Imperial is a five star hotel, the bathrooms are not sound proof, and in some rooms you could even smell the sewage. The side of the hotel facing the Petronas Towers is great, however, the other sides don't have much a view. The quality of the buffet isn't that great either,especially the sushi. Centrally located, the Petronas Towers and the hippest bars and clubs are within 10 minutes by cab.

We stayed at the Sheraton Imperial twice in July 2005 with each visit being 6 or 7 days. The lobby is beautifully done in marble and cherry stained hard woods. The doormen are gracious and attentive without being stuffy. During our first stay we had a suite on the 35th floor with a view of the KL tower. Upon entry, the suite is very attractive, clean and well appointed. The living areas and baths are very spacious and thoughtfully designed and furnished. There is a half bath in addition to the luxe marble main bath with double showers and a huge soaking tub. The furnishings were in excellent condition and the sofa is full length and great for lounging on and watching TV. The living room has a huge window and the bedroom has huge windows on two of the walls, providing a very open and bright interior. The bed truly deserves the "Sweet Sleeper" name. We ate in the club room most mornings and found the service to be prompt and curteous. We thought that during the second stay, surely we'd see them slip a little but service was consistantly great. Breakfast was precooked but included traditional local fare as well as fresh juices, breads, eggs, caviar, smoked salmon and fruit. We even enjoyed complimentary evening drinks and canapes--with our children. (Children are not allowed in the Ritz club room.) One expects the hostesses to be curteous but we found this at every level--even the air conditioning gentleman who came to check the temperature in the room, as requested, apologized profusely for any inconvenience w and offered to change our room--even though it was the last night of our stay! Adjacent to the hotel is a cute side street with a good choice of hip resturants and clubs. Otherwise, the hotel has a light rail station almost directly in front and backed by another station about 5 minutes walk away. Between the two stations, one can see almost all of KL very efficiently and inexpensively (one way fare is approx MR 1.30 to Bukit Bintang--five minute ride .) KL has many one way streets and driving is on the left side. My biggest peeve is that the dedicated Sheraton taxis all park at the beginning of a one way street just outside the hotel and if going away from the city you are driven one large, slow block around the hotel almost back to your starting point--and charged for it. Easily alleviated by having the taxis park on the other side of the hotel or not starting the meter until back at the starting point. We avoided taxis completely during our second stay. Secondly, the resturants charge MR 17 for one non-refillable soft drink. Most people judiciously check food prices but believe that "a soft drink won't be much" and don't check the prices. We visited the new Hilton and although the hotel is beautiful, we prefer a less modern, more traditionally decorated hotel. We wanted to stay at the Ritz because of our previous experiences and its reputation. Although service was great, our 9th floor suite's furnishings had seen better days. The sofa and chairs were visually appealing but not very comfortable. Most disappointing after the "Sweet Sleeper", the bed had a visible sink in the middle. I was informed that all the beds are the same and credit must be given, the staff tried to appease me by having the bed remade with a down topper. Unfortunately, the repair was only superficial. The location is very near Bukit Bintang walk however there are no walkways to make getting to the areas safe and convenient. One could take a scenic route through the Ritz Residences and Starhill gallery, as they are connected via an enclosed walkway. However, ALL of your laundry is free of charge! Overall, we enjoyed our stay at the Sheraton Imperial immensely and will certainly return for any future stays in KL.

i know its a five star hotel but the staff dosent behaved like that!!they're a lot more friendly and go to a great length to help me out.food is great, i get a choice either to take it on the top floor or downstairs.the best of all is the room, with a view of the famous twin tower.i feel right at home with all the luxury and do feel like a princess.wish i could get back there every year!

This is really great hotel with great service. Employees are very helpfull and very nice always ready to help. Hotel is very nice and very clean with great room service. Different restaurants, (European, Arabic, Japanee)with different and very tasty food. Place near the center form where you can go and visit beautiful city of Kuala Lumpur, you can enjoy in the city tour provided in hotel. Definatelly place to be visited by bussines persons and tourists as well.