Comfort Inn and Suites Texas Hill Country, Boerne

Normal Choice hotel as far as looks, rooms look clean until you look past the furniture. House keeping stole two very nice shirts as well as medication. Manager and front desk denied and would not consider and kind of reduction in price, still getting random charges on my CC. WOULD NOT DO BUSINESS WITH THIS HOTEL!!!!! go to the hampton across the HWY.

When we checked in we were greeted with a smile. The hotel was very clean. They gave us a brand new room with beautiful furniture . It was very clean. Would definately recommend to friends and family. We thought we were staying at a five stars hotel.

The hotel looks very nice from the outside, and looks nice as you enter. It is currently a Holiday Inn Express, though is changing names to Comfort Suites. I let the front desk know that the room smelled awful upon check-in, and they said it was just "air freshener." The "air freshener" turned out to be pesticide, and the pesticide applicators were seen spraying all over the hotel. I could hardly breathe in the elevator as it smelled like it had just been sprayed. It was also difficult to find anyone at the front desk for check-in, questions, etc. The room keys (cards) kept losing their ability to unlock the hotel room, even though they had not been exposed to anything electronic. Kept having to run back to the front desk to get them re-magnetized after going to my room several floors up, and got locked out of the hotel when looking at the pool as the card would not unlock the door to let me back in. Lots of mold was on the ceiling in the shower. I will not be staying in this hotel ever again.

THE PLACE WAS RUN DOW. We where here about 3 years ago and it was a nice place to stay but since then it has been run down. The staff was oaky but there was a mold in the air and not so clean. So we decide to stay across the road at the new Hampton Inn and Suites and it was very nice. It was almost like a resort. My kids played in their resort style pool and we all had a great time. It was so nice that we just decided to just hang out at the pool while my wife went shopping on Main Street. Hampton Inn and Suites is our choice when traveling to the Hill Country. The staff was also very pleasant and helpful. Also their rates was very affordable

We were treated like dogs. The management was rude. The staff unhelpful. Have traveled all over the US and Europe and NEVER have I been in such a poorly run hotel.

This hotel was incredible. I was very surprised to hear that this hotel was 3 years old. It was beautiful. The rooms were VERY clean, VERY well kept, VERY new looking. The older lady at the front counter was the last person that I wanted to deal with at that time of night. Her attitude was't the most inviting. Overall, I really can't complain. The hotel was incredible and the price made it that much more incredible. We drive cross country about 3 times a year(both ways) and make San Antonio our stopping point. I wish we would have found this place sooner. We have had some REAL BAD experiences with San Antonio. It will DEFINATELY be our only place to stay in San Antonio from now on. Thank you!

We had a great time staying at the Holiday Inn Express Hotel in Boerne. The service was great and the place was very Clean. I'm a Doctor and we value a great place like Holiday Inn Express, So I will be bringing my family back to this area again and we will make sure to stay at the Holiday Inn Express. Dr Johnson

My Grandmother and I made a reservation to stay at this hotel and had specified a non-smoking, double bed room. I travel for a living, so I am always really specific about that. I am terribly allergic to smoke and have asthma, so it is really important that I have a non smoking room. They called to confirm a couple of days before the trip and everything was confirmed for a non-smoking room. When we get there, the manager said we didn't have a non-smoking room. I said well, I guess we'll have to stay elsewhere. And then he said we'd have to pay for the night, even though we wouldn't be staying there. I said that wasn't going to work and magically they had a non-smoking room for the night, but not for the next night. He also said that he could move us to a King bed, non smoking room for the next night. We said that would work. Well, turns out the next day, he said he didn't have the King size bed available. I have never had such rude or poor service than at this hotel. The cleanliness was average. I have stayed at many wonderful Holiday Inn Express hotels in the past, but will definitely not be back to visit this one.

I have to say we had a grat time staying at the Holiday Inn Express Hotel and Suites in Boerne TX, The staff was wounderfull with all of our needs and the rooms looked brand new, even after 3 years. My hat goes out to the managment and the staff for keeping up the hotel and we for sure be back again. Thank You for a wonderful stay. Till Next Time, Gibson Family