Hampton Bay Plaza & Suites, Hampton

We booked a room for 3, my wife and 2 sons for three days.Upon entering the elevator there were a bunch of children running around the halls, the pool was full of loud teens, when we stepped out of the elevator there were three teens sitting in the elevator lobby and refused to move while we had our luggage and dared us to hit them with it. The first night we entered the room and found out the air condition was not on for one. We turned it on and waited but the room stayed warm. We called the front desk about it and they said give it a lil while and the room will cool off. pissed off, i was sweating from moving around trying to stay cool but that did't work. only till the temperature dropped outside did the room cool off.The next night after my family and i have been at the beach all day, we walked in the room and the temp... was the same. damp and warm. My wife went to the font desk earlier to complain about the air conditioner again but the clerk told her that the maintenance crew told her it was ok. We could not tell.Another sweaty night was in store for us.The next night after returning, the room was the same temp.... I was going down to the desk but i saw the maintenance man and asked him what did he do about our unit. He came in and checked it and said it was blowing. i told him i do HVAC as a Mr. Fix-it company rep. and told him the RPMs on the fan was too low and the Freon was low. He looked at me as if i knew he'd been telling a lie. He went down to the front desk and looked at the maintenance sheet and saw that we had been complaining for the nights we were there, then and only then did they give us another room. Those rooms had dirty carpet but were real cold. They did nothing else to ease our stay such as a refund for the nights we suffered. The owners were walking around in uniform but did nothing but walk around. Stay away from Rm. 812

the people who own/run it are very rude and do not speak english well at all,not to mention they are so over priced for the old stale rooms they have. this place is a pretty big place from what i saw and needs some really good management to come in and straighten things out. around the back where alot of rooms are,the parking situation is odd with not much lighting and random people pull in and out all through the nite. i wish i owned it...i would fix all these problems!!!!

Stay away the whole night we heard gun shots outside and some guy beating up on this girl. This is the WORST place ive ever been. Honestly it should be shut down.

We live in England and were travelling in the east of the USA. This was the most expensive room in our 4 week stay and the worst. The bed had a huge dead bug in it, the sheets were thin and the top one torn, the carpet was filthy and patched, the sink was blocked up, the walls had damp patches and the room smelt musty. On complaining we were told the manager was not availible and we we would need to contact him. I emailed on my return home and was promised a voucher for a free nights stay. I am still waiting for it despite several emails later(it is now 6 months since the promise of a free nights stay).

My husband & I had got married and found lodging arrangements only at this Best Western for our family members for 3 days. The front desk clerk was not professional and was very slow with checking our family in (over half an hour for each room) and we pre-reserved all the rooms with a credit card. Some comments from this clerk after asking him why he only chose to pick up the phone after 6-7 rings was, "Shoot, I got tired of hearing the phone ring, so I cut off the ringer." I also had a brief conversation with him about a new female coworker he was talking about, and when I asked him if he was going to stay around to help her out, he stated, "No, it's her 2nd day, she knows how to do her job, besides, I'm not staying here past 9pm." We were also upset that there was only one person on staff each shift. All our family members were spread throughout the hotel and not together. Some of our family even had to be relocated to other rooms because of mildew odors in the carpet and wet beds, they finally told me that they had some pipes burst in some of their rooms. The A/C did not work, and it was hot. This Best Western didn't have enough clean towels to suit my family's needs. The maintenance personnel were not familiar with the outside electrical equipment next to the pool. This hotel gets is the worst for ruining a comfortable stay for my family on our wedding weekend.