The Lodge At Stillwater, Heber City

We also got a groupon for this hotel. I was terrified after reading reviews about how horrible it is closer to our stay, because it was a lot of fun. The Lodge was easy to find, right off the freeway and very accessible. I checked in within minutes - my family waited in the car. They have free underground parking which was nice and we were able to get a spot every time very close to the elevator. The hotel has three floors and is pretty cozy. We got to our room. It's not huge, but I've definately stayed in smaller. We had the smallest option of rooms. It was VERY clean and very updated. The linens were clean and high quality, the towels were very large and super soft and fluffy. I was really impressed with little things like that. There was a TV with VCR that would have been very easy to hook in an aux-type device if the TV was a higher priority on our list. The furniture was nice, and although we didn't have a patio, the sliding door opened all the way and we had a great view and had good circulation throughout the room. The weather was wonderful. The bathroom was spacious and I loved the stone tile. We cheched out the pool which was open and the three small hot tubs. Two of the three were warm, and one was pool-temperature which was perfect for our daughter to play in. Our stay was meant to be an anniversary stay but when babysitting fell through our 2 year old daughter came. It was still a lot of fun. It's about 10 minutes to park city where we went to eat and enjoy the shops and scenery. They have an outlet mall that I was able to spend hours at and they had a play area for my daughter. The bed was super comfy and we slept well with no other noise. They do not staff the front desk from 7pm-11am but there is a number to call and I assume some sort of housekeeping or other staff was available on site - we didn't need any other services so it didn't matter to us. Check out was a breeze - we just left our cards. I was thoroughly impressed despite all the reviews I read. The cons: there was a washcloth from a previous stay that was crunched in the shower curtain and when we moved the bedside table for the pack-n-play you can tell it hadn't been vacuumed under recently. Otherwise everything was REALLY clean. The TV was older but for us that wasn't a priority. Also, it would have been nice to be able to ready things about the hotel (times things are open and closed, info about the pool and activities, check out procedures, ect) because I didn't find anything on those things. Some people complained about the "breakfast" which was a biscottiand a water but we didn't care about that. For the price we paid ($70) It was a lot of fun and would stay again if the price was right.

We got a groupon deal for this hotel - so i'm not sure if thats why we got the crap end of the hotel, regardless - it was an awful experience. First of all, the hotel room was absolutely tiny. I've stayed in a hotel in NYC on Times Square that was bigger than this room. Also - there is a sliding door - but no patio! You can see that the other rooms have patios, but ours did not. The "view" of Jordanelle is not that great - its BEHIND a big neighborhood development. The bed was absolutely the worst thing I've EVER sat on, let alone slept on. It was like sleeping on box springs! They only gave us 2 pillows and when we called for more, the front desk was closed. Apparently they close the front desk from the hours of 7:00 pm - 11:00 am....really!? The TV was older than the hotel - i'm not sure WHERE they found it, but it had a VHS player as part of the unit! The front desk person was nice (while he was there), but no way made up for the fact that the hotel was a MAJOR disapointment. You'd be better spending the night at the Snowbird resorts - at least you'd be guaranteed a patio and a comfortable bed!

The pool was wonderfuk, kids loved it! The Room we rented was nice and comfortable. The mountain views were beautiful. We really enjoyed our stay.

PROS -Awesome location just outside of Park City and right across the highway from Deer Valley Ski Resort -Nice facilities overall -Underground parking a major plus! -Nice rooms with great kitchens- gas cook-tops/fireplaces in rooms!! -Wonderful gym -Soothing hot tubs (when working) -Beautiful views CONS -This is the most important con. The pull-out beds were terrible and misrepresented on their website. There were no feather toppers in any of the three bedrooms that we rented. In fact, we had to buy a blow up air mattress for one of the rooms because it was more comfortable than the shabby pull out couch mattress. DO NOT get a studio room for this reason. Sleeping on the floor would be more comfortable. -This con is almost as bad. The fire alarm went off three times in the two weeks (all after 8 pm). All of the rooms are connected to the same system, so if someone on another floor even burns toast, the system in the entire facility will go off and the elevators will be closed until cleared by the fire department (which takes 20-30 minutes). -Amy, the front desk manager, is not a people person. She does not volunteer any information. For instance, you can only get wi-fi in the front desk area. If you want internet in your room, you need a CAT-5 cable. We called the front desk and inquired about the internet and Amy never told us that we could check out a CAT-5 cable for FREE. Instead, we went into town and bought one because she didn’t inform us that we could simply check out a cable. Then, the CAT-5 internet went down. I called the front desk and Amy answered. Instead of apologizing, she just curtly said, “Yes, I know, I’m working on it.” Then she left (without communicating anything to us) and the entire lodge didn’t get internet until the next day. Another time the internet went out, I called the front desk and no one answered. So, if you plan on staying here, don’t count on working internet or anyone answering the phone. And seriously, CAT-5??? Last time I checked, it’s 2011. The lodge needs wireless for the entire building- it can’t be that expensive to put in a few wireless routers. Also, Amy failed to tell us that we could buy laundry detergent for the machines so we went into town and bought laundry detergent. -As another hit on Amy but may not apply to normal customers, we were not informed that as time share customers, we would have to pay for breakfast, room service on a daily basis, and shuttle services. Amy should have informed us up front that we would have to pay for these services. Instead, she embarrassed us in front of other lodge inhabitants at breakfast time. I wouldn’t normally mind paying for these services. We could have easily afforded it. However, I am bothered that we weren’t informed up front when we checked in with our credit card. Therefore, on the basis of principle, we did not pay for these services. The lodge could simply email or print these stipulations and provide them to timeshare holders so we know that to expect beforehand. -The hot tubs broke often. And the heated pool? Forget it. Amy told us that it got shut down because it was too expensive to run. This may be an indication that this facility is in financial dire straights. -The ski shop in this facility was terrible. My cousin, who stayed in another room, rented skis and got professionally fitted by the ski shop employee. Her boots were too tight but he claimed that they should fit really tight. She ended up missing out on skiing because her toenails turned black and her feet were swollen due to her poor fitting boots. I DO NOT recommend renting from this shop. It was apparent to us that there was an acute breakdown in communication flow from management to customers. It’s really sad because the lodge is beautiful. It’s a shame that our experience wasn’t. To quote my husband who screamed into my ear at 3:30 am over the sounding fire alarm: “This place has some serious problems.”

Our room was great..nice fireplace and kitchen to, nice and clean. The view was fantastic of the lake and mountains. It was a little cooler but the area was beautiful. There was even wildlife e.g. deer, hawks, a moose and a few fox; very cool! The pool was heated and there were three smaller hot tubs...nice! Place had a relaxing bar with very good food and wines. We will most likely return because of the location and cost comparisons. Hotel front desk man was great to deal with to and he knew the area very well. All-in-all; Great Place, Great Deal! Thanks, JW Johnson Albuquerque, NM

Very cheap for the quality that you are getting and 5 minutes from the Gondola of Deer Valley. If you stay ask for 3013 the owner put Flat Screen TV and DV + extra TV in other Bedroom.