It depends on what you're used to
By A Yahoo! Contributor, 8/31/07
I'm glad the DC reviewer had a better experience, but I stand by my comments. The service at this hotel did not measure up to what we've encountered at comparable chains. And yes, I was upset. My husband and I were polite when housekeeping skipped our room the first day, but when we were stonewalled and the problem occurred again the next day, we grew terribly frustrated. We were stunned that the staff member would insist we caused the problem, which just wasn't true. All we wanted was a clean room, which didn't seem too much to ask. Yes, the restaurant recommendations were very helpful and the hotel is nice, but the service was below par. Fortunately, we found the morning front desk staff more accommodating and willing to make adjustments. I hope others enjoy their stay at this hotel, but we will not return.