Trouble with Group reservations
By A Yahoo! Contributor, 5/12/07
I made a group reservation for ten rooms over a month prior to visit. As each traveler called to reserve his/her own room from that grouop block several encountered inablity of reservations staff to identify the group (despite my having given all pertinent info), and in two of ten reservations, the hotel completely lost individual reservations (fortuntatly I called prior to arrival to double-check). We managed to get checked in with no problem, but after the first night, one member received a bill was told he had only reserved for only one night (not true--he had records to prove otherwise), instead of two nights which was the group plan--and what he had reserved. The clerk told us he'd have to leave, as the hotel was fully booked. It took three of us standing at the front desk to convince the early morning clerk (poor fellow, the mistake was not his fault) that we meant business, and if they even tried to evict one member of our party, we would move the entire group of ten to another hotel immediately. The clerk realized this was not a wise choice, and reluctantly extended the stay, altho' he told us that some arriving guest later that day would not have a room. Not my problem. We had so much trouble with the reservations that I would probably never stay here again. Shame, because I like Hamptons, and there was nothing else to complain about at this hotel--all other service was fine. But if they cannot keep track of their reservations better than that, then they'll lose my business. One should not have to make repeated calls to the hotel prior to arrival to ensure they have everyone registed. Again, the problem seemed to be a disconnect between the Group Reservations staff and the regular reservations clerks.