Riu Palace Mexico All-Inclusive, Playa del Carmen

My husband and I just stayed at the RIU Palace Mexico 6/4-6/10/11. We absolutely loved it and had no complaints. The service is outstanding. They were in our room twice a day cleaning and our refrigerator was constantly stocked with beer, soda and bottled water. The food at the RIU is great! We stayed at the RIU Cancun last year and the food was just as good. We have now stayed at a RIU twice and would "definitely" stay at the RIU Palace Mexico again or any other RIU. Someone wrote that it was quiet at night but I don't agree. They have nightly shows and have activities every day. It did not have a night club for after the show but all you had to do was walk across the street to the RIU Tequila and there was a disco club there.

The best thing about the Riu chain of hotels is the service! it is always the best, the food was great the 'el patio' steak place was superb, one note if your minibar is not stocked call roomservice BEFORE 9 PM we had only 3 beers in the fridge the night we arrived and the bar WILL NOT stock the rooms. However that problem only hapend one time and the staff made shure we were taken care of The only bad part of our stay was two people that rode on our transfer with us and went right to the bar... and were drunk EVERY DAY, and would bother us with drunken stories and opinion every time the met us around the hotel. the RIU staff is expert with dealing with this also. A nice thing about the 5 Riu resorts at playcar is you can visit any of them during your stay so you get to go to other shows, bars and pools... they just ask that you eat dinner @ your hotel.

We travelled with our 13 year old daughter. The hotel manager, Maria Josee Rincon, has been manager for 1 1/2 years and has turned the hotel in a direction that does not cater to kids. This is more for adults and kids can not participate in many of the offerred activities (horseshoes, darts, volleyball). The pool is very small, only knee deep, narrow, and is cut in half by a walkway. The pool water is freezing. At most only 3 people in the pool and never any activities. The Animation staff is pretty poor. Do not let your kids get near Dideroit - he is a bad apple. This is also a pretty quiet, nothing happening hotel. Food: Quite good and can always find something. Japaneese excellent, Steak house (and we do not eat meat) very good. Main buffet very good. The recession has hit the Riu like many other hotels so you may be looking for such things as lobster without success. Rooms: Get a renovated room on the top floor and you will be happy. Location: Excellent. A 20 minute walk into Playa Del Carmen. Beach good with other hotels along to walk and see. Entertainment: Stay at Palace Mexico and you get to go to the other Palace and Rius. The Palace Mexico is very quiet at night. Shows are okay. For fun, walk accross the street to the Riu Tequilla, it is a very fun and active hotel. During the day go to the Riu Yukatan to see wild life (monkeys, and "rat - dogs", and iguanas). During the day take a walk into Playa Del Carmen. Take a 30 minute ferry over to Cozumel.

We just stayed there 2-24-10thru2-28-10 and it was awesome- we were suppose to stay at RIU playacar and were upgraded upon arrival. This was our first time there and what a wonderful experience. I have nothing negative to say of this resort. Not only was the staff great the food was wonderful the beach and pools were beautiful. They took such good care of us we felt so spoiled when leaving-i wanted to be pampered some more we did not have to lift a finger. The maid service came in the first morning and folded even our dirty laundry and picked up everything-NOTHING was ever stolen from our rooms and they cleaned everyday. We did however use the safe that is provided in the room-one where you pick ur own code-but it was wonderful i recommend it to everyone-it will be your best vacation ever!!! Going back in December.. okay the only drawback it is a hour or so (depends how fast ur driver is) away from the airport-- but scenic and worth it

the only let down was my travel company from the u.k. thomsons they did not let us know the hotel had been closed for a month before we arrived. go, the hotel is the best in every way, use the other riu hotels and see why we end up at the palace, better than cancun from hastings england

Recently stayed at the Riu Palace Mexico this past weekend 12/3-12/6 (was supposed to stay until the 7th but we requested to be transferred to another hotel) and we had items stolen out of our room 2 times during our stay. We were on the ground level with a grassy backyard before a hedge and fence. The front desk staff was not helpful whatsoever until my friend (who was celebrating her 30th birthday) and I had to spend over 2 hours in the lobby arguing with the front desk staff and even a manager!!! There was also another couple at the front desk who had stuff stolen out of their room while they were at dinner. I was not allowed to have a copy of any of the 3 security reports I had filed and was told if I wanted a report I had to go into town and file one at the police station. The staff was rude and uncaring, we had only been out of our room for an hour and a half by the pool on Sat. morning only to return to our room (beds made) and a $600+ camera missing, earlier in the week my purse, IPod and a phone had also been taken. Its a shame that this had to happen on what was supposed to be such a celebratory weekend for my friend's birthday and another friends wedding,at the Riu Palace Riveria Maya, which was were we were transferred to and treated much better.

We travelled with 2 toddlers 22 months old. The service was wonderful, the food was fantastic and the place was a dream. We especially enjoyed the Brazillian restaurant although we didn't find any place to not have delicious food. The buffet was fantastic, too. We've probably been to 20 different all-inclusives in the Carribean and this one was the best.

Hotel & beach were gorgeous. For all inclusive it is a bomb in that food selections & PREP were horrible.The restaurants were awful as well.Drinks were syrupy and improperly made.Staff was nice; this rating of a "D" is most likely in my opinion, a lack of knowledge,skill, & training to the staff.

This all suite resort is absolutely breathtaking! Service was unrivaled. All staff was helpful and courteous. Four gourmet restuarants, with food beyond belief, even the buffet was elegant. This was the first time we had stayed at an all inclusive resort, and will certainly not be the last time. Will return again most likely in 2008. The only drawback was the immense amount of erosion at the beach from storms. I understand that efforts are underway to restore the beaches just south of Playacar's pier. The entertainment (shows) could have been a bit higher caliber to match the clientle, but was good. Overall experience was excellent.

ONLY THING,Pool side.Second time & first "RUDE PEOPLE",saving their towel's on beach lounge chair's nite before,so to get some sun.This happened every day.This should be by choice after breakfeast to lay in sun & relax where you want.A'lot of lounge chairs,reserved,by towe'ls,.This was just not right...MARY & PAUL WELTLICH.Planning 3rd trip here now,hope this will not be a problem this time.Thankyou.C you soon.