Quality Suites Albuquerque, Albuquerque

We are Choice Privileges members and try and stay at their hotels whenever we travel. We drove up from our home in Las Cruces to see "Beauty and the Beast," which was playing at Popejoy Hall on the campus of UNM. We needed a hotel nearby and at the suggestion of the Choice Hotels phone reservation operator, it was suggested that we stay at the "three star" Quality Suites on Gibson near UNM. We arrived on the Sunday afternoon of the World Cup match, and were unimpressed with the lobby, however we persevered and took our overnight items to our "King Suite" -- a dark, dingy room with a perfumed smell -- apparently to cover a moldy smell. I walked in another room which was being cleaned.... same smell. I walked in a room where two housekeepers were sitting on the bed wathcing the soccer match! -- same smell! Since we needed to get to the theatre, we decided that there was no use changing rooms for one night. The air conditioning unit was set to "on-off" mode with no controls to moderate temperatures. Witnin minutes we were freezing to death. The sheets were worn and in need of replacement. We suffered through the experience, taking turns getting up to turn the air on and off. We had a dreadful night's sleep, arising before dawn to flee this place. When I told the clerk upon checkout how disappointed we were, she smiled and said "Sorry." This was no "bargain" at approximately $70 for this dreadful room -- and that is with the AARP discount! Upon our return home, I called the "customer service" department of Choice Hotels and had to wait 40 minutes to speak to a "service representative" who listened to the complaint, assigned me a case number, and assured me I would hear from the hotel within 72 hours. It is now over 10 days since our stay..... not a word.... I called Choice Customer Service again and "only" had to wait 25 minutes to speak to a representative. She said I should have received a letter of apology from the hotel. I did not. After much prodding, I was offered a "$10 goodwill offering" or 300 points. I took the points and will hope that we have better luck in our future travels! If Choice Hotels are supposed to be rated each year, they missed this dump. I would take away all its stars and leave it in the dark.

I liked the fact that the desk clerks were so polite and helpful. The motel itself was clean, quiet and beautifully designed. The wood work was very inviting and the chandlers were stunning. The amenities are great and closed to the general public for added privacy. The pool and jacuzzi make the stay even that much more pleasureable after a long trip. The complimentary breakfast is suited for a hearty appitite and the dining experience is great. You are sure to love your stay here as much as we did. In fact we are planning another 3 day stay this month, woot woot.

Great room, nice hot tub, decent breakfast. We stayed four days/ three nights. I plan to come back here again. Our room was larger than we expected and we had a great view to the west - looking over the Rio Grand River Valley and the four small basaltic volcano cones to the NW. The room was quickly cleaned and serviced each day as well. This motel is close to I-25, but far enough away to lose the road noise. Once on I-25 you're just two miles from the I-40 interchange. We were able to get anywhere in ABQ quickly from this location. Travelocity made check in a breeze, too. There is a convenience store right next to the motel and we used it to get gas and snacks - even walking over one evening to get some Dr. Pepper (note: No Dr. Pepper in hotel vending machines). All in all, a very pleasant surprise from the standard. I'm going to give them a five star rating, but they didn't repair the sauna after we reported it damaged. I'm giving them the benefit of the doubt since it was between Christmas and New Year's Day.