Luxury + Customer Service
The Peninsula is one of the truly luxurious hotels in the world. We were loving our huge room with its beautiful views, but we were most impressed with the friendliness of the staff. I mean, this hotel is definitely 5+ stars in amenities - but when I sprained my ankle I expected help from the staff, but not the level of unpretentious friendliness I received. Very rare, and so very much appreciated, was the so far unsurpassed lack of the snob factor - from the front desk to the bell man who was kind enough to run to the local drug store for me and refused a tip - these people are truly classy.
Enjoy your stay, and if anything displeases you, don't be afraid to mention it - you will be cared for, and you will go away feeling you've made new friends. You'll be right.