Hilton Santa Clara, Santa Clara

I loved the setting of this hotel, and the people that work here are very friendly. I stayed here on business and they were very accomadating.

I just read the reviews and wish I had read them before booking. Like the other experiences listed with individuals that booked through a third party, I booked through hotwire and was treated very poorly. I booked two rooms, both with double occupancy. I received two rooms that were both singles. I told them I don't want to share a bed with my adult brother and reserved two beds for each room. Basically their stance was "to bad, you already paid for the room and we will NOT make a change". They stated they were sold out and also stated they had no roll away beds available. My grandkids came to visit and the only children TV programs available had to be paid for. Hotwire also stated the there was free Internet, but in fact the hotel charged me $10. The customer service was horrible and in no way did they have any interest is assisting me with any of my concerns. Even when I checked out then never asked me how my stay was, and I believe that is a standard policy for customers who book their stay through a 3rd party because they know what the response will be. HORRIBLE!!

The Hilton was nice and clean, however there was knowone at the coffee counter and knowone at the bar working. We had to constantly look for service. And the pool is smaler then my bedroom. Workout room is adequate.

This way my secound time staying here and I had a great experince again and will go back, booked the hotel on hotwire,com got a great price, comfy beds and pillows, great customer service too. Teo things- rug could be clean and we needed more towels, other than that I will contine to go here and use Hotwire.

My daughter and I stayed at the hotel last month. Room service was amazing,the folks at the front desk were very helpful and friendly.The rooms were clean and the bedding was new. Excellent and would gladly stay again.

I check in on Friday night about 3:30pm and the big girl at the front desk was very unpleasent. I asked to speek to the front desk manager and I believe his name was Chris he just kept on shaking and speaking without listening.I was part of a wedding group and had to wait a long time for my room. I would not ever stay here, I went to the Hyatt and was happy I did.

I chose this hotel initially because I thought that the Director of Catering would be reliable and available on the day of my wedding. I found out the day before the wedding that she was on vacation. She promised to assist us that day. The Manager who took over did not have any clue so we had to tell her everything again. There was no proper turn over. On the day of the wedding, there was no available Banquet Manager nor Catering Manager to talk to and take my favors and menus to be set up on the table. My parents had to do this stuff and rushed to the church for the wedding. Another thing was eventhough we paid $10,000+ on the Banquet for the reception and for 3 additional rooms booked, we did not get any points on our Hilton Honors. We asked the Catering Manager, Director of Catering and the Front Desk to make sure that we get credit for Hilton Honors for the $$$ we paid, but it didn't happen. My maid of honor who had a reservation for 2 nights was asked to leave after one night. According to the Front Desk, the room was only available for one night. Lastly, our contract says that our Wedding Reception ends at 12 midnight, but at 11pm, the Banquet Manager asked our DJ to stop the music and he turned on the lights eventhough my guests were still dancing on the dance floor. Terrible Customer Service. I would never recommend this hotel especially for a Wedding Reception.

wow loved the service front desk saff (Naz&Theresa) very frienly in the morning. houskeeping very nice and clean very well. resurant very nice food was grea. over all i would stay whever i get a chance.

after reading these reviews i was expecting a fine establishment. instead i got a smelly smokey room even though i asked for non smoking that had stained rugs and a sticky room service menu. when asked to switch they offered me a room for the handicapped near the air conditioning equipment. pool is tiny and packed with guests. staff is indifferent. never again!

my stay was wonderfull my grandaughter and i had a great time, i do have one complaint a time on when kids have to be out of the pool there were so meny kids in the pool and the hot tub that i couldnt swim or go in the hot tub this was after 9:30 pm also we where gone from the room from early morning till late afternoon and when we did return the room had not been cleaned i love the pillows so much that i went on line and orderd some all in all i will be back next year thank you mary perry