I'll never return
By A Yahoo! Contributor, 8/24/06
The rooms themselves were nice, however the customer service was terrible. I was charged an extra $75. I had to pull teeth to speak with the general manager and she was extremly short and rude with me. She refused to give me any further contact information of how I might be able to get in touch with anyone else with the hotel and refused to refund my money. I will never return to a Country Inn and Suites again.
FYI For anyone that's curious, it was the Country Inn and Suites in Elgin, IL