We will never set foot in there again!
Our passports were taken from our room. The manager, Teresa Ables, was rude and unhelpful, and downright condescending toward us. We finally called the police to seek assistance, and, when the officer went to interview Ms Ables, she asked the officer, "Well, are they still complaining about that?"
It was very difficult to obtain any assistance there, for any other matter, as the front desk was frequently not manned, and there was nobody in sight or calling range.
I would recommend against anyone ever staying there, particularly as long as that same manager is there.