Monaco Washington DC, a Kimpton Hotel, Washington

I would def. go back.....great location, cute.trendy interior and great onsite resturant

My fiance and i had just left to see the sights. She realized she left her engagement ring on the bed. Went back a half an hour later and it was already gone. Cleaning staff claimed they had not seen it. The staff was not very helpful in trying to get the ring back. We even went down and went through all the laundry with no help from the staff. Never found it.

The Monaco has major building issues. Ofter there is not hot water because of the broiler system, no heat or a/c at times. They tell the guest that a pipe broke but that is not true. Mgmt is very young and new to the hotel business this is why the staff has a don't care attitude. They spent alot of money on decor instead of the building. The building was built in 1836 and it was an office building change it into a hotel with 100 bathrooms you are going to have issues. If you get room 112 or 153 you might as well sleep in your rental car. The first floor flooded with sewage in 2004. The first floor is the basement. No overnight cook that food is prepared by the overnight bellman or front desk staff that is why it is a very limited menu. That is unheard of. No pool.

We just spent 5 nights at the hotel Monaco in Washington, DC. We had reserved a suite and upon arriving were shown one in the basement with windows extending a few feet down from the ceiling. When we rejected that, we were given a suite on the 3rd floor which consisted of 2 large airy rooms. A bellhop took our bags up and when we asked for a second luggage stool, he told us he was new and really did not have any information how to get one. After he left we called the desk and asked for a luggage track, and when it had not arrived after 45 minutes we called again and finally got results. Next we found that the cordless phone was not working; we used the corded phone to ask for help and eventually a technician showed up and found that the cordless phone had not been plugged in to the outlet behind the bed. After sleeping there one night, we examined the bed and found that the bed linens did not fit the bed. The bottom sheet had been put on sideways and left a gap of about 12 inches at the top and 4 inches at the bottom of the bed showing the mattress there. When we called and asked for the manager we were put on a line that rang about 12 times and then switched to busy. After several more attempts we finally were transferred to a lady who said she was the manager and when told about the bed linen problem, said she would take care of it; she never expressed any surprise nor did she apologize. When we went to the restaurant at 10:05 AM we were told the restaurant had closed at 10:00 AM. When we asked where we might go for breakfast we were referred to the front desk. There we were directed to a restaurant about 2 blocks away which turned out not to be open for breakfast, actually did not open for lunch until 11:30 AM. The next time we were in the restaurant, we received very lackluster service; there were 2 of us and when we asked for a coffee refill, the busboy poured one cup and disappeared, never asking if we might want the 2nd cup refilled also. Personnel were not trained to recognize guests in the hall, usually they would walk by not making eye contact. At the front door of the hotel, one was either greeted by "how ya doing today?" or not at all. Having stayed at many hotels all over the world, I can only conclude that the management in this hotel is either extremely inexperienced, or does not care what impression the hotel makes on their guests. The location is GREAT, the rooms were large, but the feeling is "Don't bother us".

the room was semi cleaned. the hotel was great. the food was great. the pool was great. the service was great. the lobby was great. i would stay here again.

I have to admit, the location was great, but for a Kimpton Hotel, this place did not compare to others. Many issues: 1) Concierge did not know anything and were not prepared to give any correct instructions for any of the events or attrctions around town (they were wrong 3 out of 3 times, so we stopped asking them) 2) Broken applicances or items such as mini-fridge, Nintendo station (which we had asked for and we had asked to be fixed - they attempted to fix 3 times and each time they said it worked,...after 2 or 3 minutes of playing, it would go completley fuzzy), make-up mirror). 3) They never once asked how our stay was (during the whole week we were there) nor did they ask us how our stay was when we were checking out....it was as if they did not care. 4) The walls are very thin and the last night we were there, we heard a loud group of people in the room next to us, almost all evening...it was a terrible nights rest, to say the least. 5) We are a friendly and happy family, and we were very disappointed with the service at this hotel. It's too bad, since we really "loved" Kimpton Hotels and we are Kimpton In Touch members. Thanks for reading.

The hotel is in a historic building and has some beautiful features, including lots of marble and very high vaulted ceilings. The decor is funky and fun, but not overly luxurious. When I first arrived I was given room 153. Do not accept this room under any circumstances. It was small and smelled as if it had been flooded. All of the rooms on the first level are in the basement of this building. They have very high ceilings - at least 16 feet - and small windows at the very top. I returned immediately to the front desk, and they relocated me to another room on level one. This room was larger and had a better layout but still the idea of not having any windows bothered me. I kept my bags packed in hopes of getting a room higher up the next day as others checked out. The front desk person in the morning was helpful and offered to move me when a room became available. When I returned later that day, I learned I had been moved to the 4th level. The next morning, the water in the shower was pretty tepid. There was a large convention in town so I assumed I needed to get up earlier to catch a hot shower. When I returned in the evening, I decided to take a quick shower before dinner. Again, no hot water. When I returned from dinner, still no hot water. At this point I called the front desk and was told that something was broken and they were working on it. This went on for the remaining three days we were there. After digging, I finally learned that the downpours the city was experiencing had caused a pipe to break. On the third day, I also learned completely by chance that the hotel had an arrangement with the YWCA around the corner to allow guests to use their shower facilities. It is not the hotel's fault that a pipe broke, but it was handled poorly. We would have appreciated a prompt communication from the hotel detailing the situation and letting us know of any arrangements (YWCA) that had been made. On our final day they gave us a voucher for a free nights stay, but by then none of us ever wanted to see this hotel again. The hotel has coffee in the lobby in the morning, which ran out every morning during our stay. The hotel also has wine in the evenings that did not run out. There was not a coffee pot in my room or those of my companions - something we all found odd. The hotel does provide two newspapers each day which was nice, but the marble floors and inch of space at the bottom of the doors made the halls very noisy. Who needs a wake up call when you have the thud, thud, thud of newspapers at 6 every morning. The bed was comfortable and the rooms come with some nice amenities like free high speed internet access. The bath a bit small, but fine enough and the shower was nice when we had hot water. Some of my companions complained of humidity in their rooms, but after getting out of 153 I did not have that problem. I believe this hotel was fully booked due to the convention, and maybe they were just overwhelmed, but the experience was definitely not the quality one would expect. This was not a terrible hotel, but for the price you can get better service and quality in DC. I would not stay at this hotel again.

Went with husband on business trip for 3 days. Very nice hotel and very courteous staff. The location was great...close to Chinatown and MCI Center. The hotel rooms were on the small size but were very clean. We would definitely go back to Hotel Monaco!

The Hotel Monaco is a wonderful boutique hotel located in a prime spot in DC. It's a short distance away from all the tourist spots (White House, museums, etc), right across from the MCI Center and just a short walk up 7th Street to Chinatown. The price is a little steep, but for a prime location, excellent service and a small, but clean room it was well worth it. Although, for $100 cheaper, you could stay at the Courtyard by Marriott which is a block away up on F and 9th.

The Hotel Monaco is beatiflly done and trendy boutique hotel in downtown D.C. Close to the museaums and other attractions, the Monaco boasts of hip and trendy decor and a nice wine bar.