Fairfield Inn and Suites by Marriott Reno Sparks, Sparks

I always stay at this hotel when visiting family in Sparks. It's quiet, clean, and the staff goes out of their way to be helpful. I wouldn't stay anywhere else!

Fairfield is one of the famed Marriott chains; so there's no excuse for what we experienced this weekend and in the past when we've stayed there! There are not a lot of hotels in Sparks/Reno that are non-casino connected, so not only does Fairfield have a leg up in the market for those seeking accommodations w/o the bling bling of casinos, they're also owned by a prestigious parent, Marriott that has the money, policies and experience to run the venue like a well oiled machine. But not this place!! We stay there often, conducting business re: the rental homes we own in the area and visiting friends in town. Everytime we've been and this most recently past weekend, there's something stupid that happens that could be avoided if the management or employees took the time to think and care! This past weekend, we arrived at 12midnight, tired and sleepy. We were given a room right next to the guest laundry room, except when we stumbled into the room to fall into bed, we didn't notice. There was some sort of pee-wee cheerleader conference going on in the area and tons of guests were in; and guess what? A guest decided to do their laundry at 6am. Not only did we hear the door slam in and out, in and out at the hour, but the washer bouncing all over because it was in bad need of repair/maintenance. Finally at 6:45, my weary husband got up, entered the room (which was controlled by guest access key) and turned the blasted washer off. We tried to resume sleep to catch at least 8 hours, but it was impossible with the parade of midget cheerleaders up and down the halls. When reporting our concerns to the desk clerk, we learned that the Manager only "pops in" on weekends and is not there fulltime! What?! Wouldn't this be the prime time to be there at the property managing it at its busiest??? So, if someone was thinking, they'd: 1. change the guest access on the laundry room to reasonable waking hours, 2. repair and regularly maintain the laundry equipment, 3. when checking guests in that arrive in the wee hours of the morning, place them away from noisy places, 4. organize the guests so noisy excited cheerleaders are in one wing and tired, sleepy, grumpy guests are in another, 5. Management needs to be onsite fulltime on weekends. It's really not that hard! Oh, and the other thing that is completely unacceptable, are the fans in the bathrooms. They're noisy and inefficient. Marriots has the money to spring for something more than a $10 ventilation fan; upgrade a little and save your guests miserable noise and probably protect your bathroom's paint/wall paper from excess moisture and repair. This weekend, after we complained about the above, we were given another room and our unpacked bags moved to it while we were out handling business. Ironically, when we received our "express checkout" bill under our door, we were charged for 3 nights, not 2! Oh boy, another fine mess. The clerk was nice and fixed the error, but again, if someone actually LOOKED at the bill and CARED enough to THINK, this would have been avoided. Sheesh! I can't wait until a HOLIDAY INN EXPRESS comes to Sparks/Reno; that's where we'll be staying!!!

This hotel is a GREAT non-casino place to stay, perfect for families or anyone who wants a quiet and peaceful night's sleep. Very clean and comfortable, indoor pool, weight room. Coffee, tea and hot chocolate available 24 hours, included little tubs of half-half. Cozy, spacious, diningroom for continental breakfast that included MANY choices of cereal, even hot oatmeal with raisens and brown sugar, a toaster for bagels, english muffins, other breads, pastries, muffins, fruit, including grapes and juice. Next door is a McDonalds, Del Taco and gas station with convenience store. Easy access, right off freeway. Few minutes from casinos. We asked for a room on the non-freeway side and it was absolutely silent.

I thoroughly enjoyed my stay at this hotel. I liked the inside access; the room was comfortable, quiet, and clean; the staff went out of their way to please; the continental breakfast was nice...I have no complaint whatsoever, and will definitely plan to stay there again when in Sparks.