Governor Dinwiddie Hotel and Suites, an Ascend Collection, Portsmouth

DO NOT BOOK THIS HOTEL! When we got to our first room we were welcomed in by a very large roach. Within the first hour of being there, we encountered 2 more. They were kind enough to give us a new room that wasn't bug infested, but we had to sacrifice a working toilet.

PLEASE!!!! DO NOT STAY AT THIS HOTEL. My husband, daughter & I had a schedule room for this hotel from 7/4 - 7/6/08. Unfortunately, our stay was cut in half. We actually decided to depart this facility due to toilet problems. From the point of check in until the next morning, we continuously had toilet plumbing problems. The hotel promised we'd be placed in another room, only later to be told they have no available space. We were then told we could get a 25% reduction for our stay due to the inconvenience(s) faced during our stay. However, they wouldn't even honor that after it was promised. Additionally, management never contacted my husband and I after several HOURS of attempts by us to him. It was finally resolved when I called the Portsmouth, VA police so that I could make a formal complaint. My family & I travel quite routinely, and this has been by far the EPITOMY OF CUSTOMER SERVICE - THE WORST LODGING CUSTOMER SERVICE EXPERIENCE EVER!!!! K. Whitfield

I would put a zero if it allows. I reserved one room for one night through priceline. Then realized i needed two rooms for two nights. I called the hotel and asked if it was possible to add a room and extend it to two nights at the same rate. They said no problem and gave me a confirmation number. Two days later (one day before I checked in) they called me at noon saying they would not be able to honor the same rate. I was upset. Then I asked to cancel the additional room and the additional night for the original room reserved through priceline. They said since I didn't cancel it within 24 hours and I would be charged for one night! This is what they do, they ask the customer to pay for their mistakes. They kept you waiting for very long time when you tried to discuss with them and then they hung up your call. I will never stay in this hotel again!

Overall this was a nice hotel. The rooms were nice, the staff was very nice. The breakfast was outstanding! It was a great place, except for the location. I am not a city person, so I didn’t like the location. You are only 3-4 blocks from areas you don’t want to walk around in alone, especially at night. It is not on the waterfront either. It is right across the street from an excellent bar/restaurant though (I forget the name of it). I would have given it a 5, but the location spooked me.

1) Not easy to get up the steps (or even in the front door) with suitcases 2) The hallway and room where I stayed smelled like disgusting stale cigarette smoke 3) The window next to the bathroom just had a VERY THIN curtain covering it, so at night with the light on the person going to the bathroom could also give a show to the people in downtown Portsmouth 4) The iron ruined my blouse that I started to iron because it had some black soot looking on it (and now it is on my blouse). 5) The beds and pillows are uncomfortable and the sheets are really cheap. 6) It reminds me of an old "assisted living" facility that was turned into a hotel. 7) Make reservations somewhere else.