Overall decent experience, but the main attraction pool is CLOSED! Call ahead!
By A Yahoo! Contributor, 1/21/07
We have just returned from our stay at the Vistana Villages (1/13/07 � 1/20/07). First, PLEASE CALL AND CHECK IF THE MAIN POOL IS OPEN � it was closed the entire week we were there due to maintenance. They did not bother to tell us or anyone else staying there at the time that it would be closed. I think we still would�ve gone, but at least we would�ve known what we were in for. Another point is that the restaurant is closed. The only way to get food in the hotel is through room service which is very limited. Basically sandwiches and salads. It�s not overly priced and there aren�t any big surcharges, but it�s not what you expect. Luckily, there is a Publix market very close. And, we discovered on our last night, there is a yummy Thai restaurant a few miles away. We did take out as I couldn�t stand the idea of getting room service again.
Do not stay in Building 1. This is right next door to where they do the sales pitch for the time shares. They were constantly moving people through the building. I particularly did not like being included in their sales pitch when they would see us and say enthusiastically, �Are you having a good time???� At first, we were polite and would say, �Yes� but as the week wore on, I final replied with, �It would be better if the main pool was open.� They retorted with, �Did you hear we are opening up a new pool with a water slide?� If I had been quicker, I would�ve said, �That doesn�t help me this week with my kids, now does it?� Anyway, if you can stay in another building, do so. The Keys section is newer but is further away from the main pool.
The staff was just okay. I didn�t find they were accommodating or knowledgeable.
After reading reviews on the boards about this hotel, I did follow the advice and brought a few kitchen towels and a sponge. The sponge was definitely useful, but since there were just the family of 4 of us, the one kitchen towel they provide would�ve been fine. It just depends on the number in your party. They provided us with a small container of dish soap, 2 dishwasher packs, and a small laundry detergent to get started. We also had a roll of paper towels in the room but I am not sure if that was leftover from the previous guests.
A few positive notes: It was great that you didn�t have to bring your towels with you. You can simply check them out at the guest service desk whenever you need them. Also, the two bedroom/two bathroom condo was in overall nice condition and had the kind of amenities you would want (washer/dryer, full kitchen, dining table, living area, etc.)
This was just my brain dump from the past week, but I wanted to share since I found other�s review very helpful. Thanks!