Baymont Inn & Suites El Reno, El Reno

We stayed here on business for aprox. 3 weeks. The manager, Joyce, was extremely helpful, pleasant and was so great in giving us advice as to where things were located. She even upgraded our room to a suite that was roomier and made our stay more enjoyable. The breakfast is great. they have hot food, cold food and beverages. more than just the normal continental breakfast. yes, there were children that did run up and down our hall but they are kids and it is to be expected as they were enjoying their stay also. very reasonable on rates. We met the owner and he was very pleasant. Would recommend staying at this location. staff is very helpful.

My husband and I travel here quite frequently as we have family that live here. After having bad experiences in other hotels here we thought we would try this one. This hotel is very clean, rooms large and very accomodating, very affordable rates. Upon check in the staff was very friendly, however the customers that checked in above us were very loud, slamming doors, young kids running up and down the halls, jumping up and down in the rooms. After tolerating this for several hours, (at 10:00 pm) I called the front desk to ask if this would be stopping soon and if she could handle the situation. I was basically told that she would not do anything to control this and that I would have to tolerate it, that they had a right to make this noise. When I pointed out that I deserved the respect of a paying customer also, she then told me that she neither heard none of this or saw any of this. She did give me the managers name but would not give me the owners names ( this is a franchise) and told me the manager would not be in until Monday. No attempt was made to address the problem. The impression was given that she did not really care about any inconvenience to customers just that the rooms were paid for and the hotel was full. Botton line was of course money. I understand that she is just an employee but customer satisfaction should always be a priority, whether a five star hotel or a two star hotel (which this is). I will be contacting management, and also the franchise corporation to suggest that customer satisfaction be a higher priority in their training programs. Depending on response of management and franchise team will determine whether my husband and I chose to spend our money in this hotel again. Other negatives: alot of oilfield workers stay in this hotel during the week and begin leaving between 5:00am and 6:00am with doors slamming and trucks starting so if plan on sleeping late forget it. Very little insulation between rooms and upper and lower floors so there is a lot of noise heard from neighbors, heater for hot tub was broke, copier was broke, loud road noise if you have a room on the north side of the building (I-40 side). Other positives: nice large inside pool and hot tub, good high speed internet access, refrigerators and microwaves in rooms, coffee pot, iron and ironing board, continental breakfast, nice vending machines.

Very clean and a drive from everything...The rates were very fair and the pool/ hot tub were fantastic....breakfast too!

Great beds nice clean rooms and very friendly the pool was clean and very refreshing and the breakfest was good also could use some hot meals but one of the most comfortable I have ever stayed in