Embassy Suites New York, New York City

Let me preface this by saying, for the most part (with this exception) I like Embassy Suites. Secondly, if you are an HHonors memeber, the Doubletree in Times Square has much better suites and service. We stayed at the hotel the nights of December 26-28, 2008. I always call ahead to ensure my room has everything I need and is above a certain story. I called and asked whether there was already a crib and fridge in the room, I was assured there were. Upon arrival to the room, the crib was there the fridge was not. It took my husband 5 minutes to explain to the front desk that although they thought there was a fridge in the room, in actuality there was not. HHonors desk intervened and we promptly received a fridge. Saturday morning we woke up at 8:00 am, only to discover we had no running hot water. Spoke to the hotel manager on duty who was unresponsive. Left a msg. for the HHonors manager who returned our call Monday. We were told hot water was not available b/c the hotel was full to capacity and then some, if they are not qualified/prepared/able to handle the influx of people, then they defenitely need to lose their rating, a star, and status. The breakfast line took 1 hour to enter, not worth the wait, and worth every penny to go outside and pay for a meal at that point. At check out we discovered that we were being charged for every item on the mini-bar, we had not used anything. Upon arrival, due to the accessability of the mini-bar we phoned the front desk and asked them where we could place the items so as not to be charged and not have our 19 month old playing with the items. They suggested we leave them on top of the TV stand in the living room part of the room. They removed that charge from our bill; but, only after managerial intervention. The location of the hotel is very uch designed to ctare to anyone staying in the financial district. Within walking distance of SoHo, Little Italy, and even in the cold of December those were very easy walks with a 19 mos. old in tow. Next time, though, anything other than this hotel. I have stayed at the W, marriot Marquis, Hilton Times Sqaure, DoubleTree @ Times Sqaure, Waldorf-Astoria, Hampton Inn on 31st and I have to say this Embassy Suites rivals the Hampton for the most dismal service and accomodations. Because I am an HHonors member and I used points for my stay, I am giving value 2 stars. I usually never park at the hotels I park in garages, this hotel did not have a very accessible public garage, so $65/night it was.

We stayed in Sept 08 and was blown away by the hotel. The rooms are huge and breakfast and an evening happy hour (including drinks) are included in the daily rate price. There is also a business center where anyone can get onto the Internet for free. The views from the hotel are breathtaking (our room had a view of the Statue of Liberty). There is also a pretty nice NYSC (New York Sports Club) in the building. In a nutshell, the hotel itself is probably the best I've ever stayed in NYC (right up there with the Hilton Times Square). The not so good part is that the location is... out there. Unless you want to hang in Tribeca or Downtown, it is far away from a lot of stuff (most importantly, from subways). Think about 6 blocks to the nearest stop (I think the A, C, E?). We were there is the summer so it wasn't a big deal, but in freezing NYC that 6 blocks or so could be painful. If location doesn't matter, you can't go wrong with the Embassy...it is an amazing place to call home in NYC for a few days.

My wife and I traveled from Ireland for my 50th birthday celebration. Second time in NYC, first time in the Embassy Suites hotel. We were very impressed with the hotel. Our room was superb with a splendid view over the Hudson River. The staff were extremely friendly and helpful. The breakfast was very substantial and the daily managers reception was a very relaxed informal occassion and a chance to mingle with other guests. The nearest Subway station was approx 5-10 mins walk and a brisk 10 min walk through Battery Park takes you to Clinton Castle where you can catch the ferry to Statue of Liberty and Ellis Island. There is also a 10screen cinema attached to the hotel and a fitness suite. An internet suite is also available for guests, and we were able to contact our two sons in Ireland. Altogether a very enjoyable 50th Birthday trip to NYC and the Hotel was definetly the "Icing on the Cake".

The hotel was really nice and we had a real nice view of the river(not a lot of these in this hotel)...But when you want to go uptown it cost us either a 15.00 cab ride or a 4 block walk to the subway..If you like excersize this is the place for you.. The complimentary HAPPY hour was awsome..In the morning we got free breakfast that was really good ..Our fridge did nt work did nt really get that...But over all it was a nice place to stay...

Just awful - Gave us a room that was in the shadows of an adjacent office building and refused to move us until I had a long discussion with the manager. We needed to unpack, pack and unpack again. The room that I moved to did not have a working beverage bar or television. The television was fixed, but I don't understand why it was not inspected. We asked for a refrigerator in each of the rooms and neither one worked, resulting in food spoilage. At checkout, I inadvertantly received the bill for the adjacent room and found that they were paying 20% less than we paid and had twice as many guest. When I mentioned the rate discrepency to the manager, he was not helpful at all in explaining the difference.

I loved the place from the moment we got there the staff were friendly, and helpful the location was fantastic. we had a room facing the sea, the time spent there was just fantastic.

Wonderful hotel. Great atmosphere. Felt secure and comfortable. Very helpful staff. Cant wait to go back. The children enjoyed their stay there. Thank u Embassy Suites!!!

The check in was speedy and efficient and the staff were very friendly, welcoming and helpful. The room was clean and comfortable - the only criticism is that the walls between the rooms were a bit thin!! Also, it would have benefitted us to have a small refrigerator in the room. If you want to be in the centre of things, this could be a bit out of the way for you, however a car was arranged for us by the Concierge when we had a great night out on a dinner cruise. Nothing seemed to be too much trouble. We enjoyed our stay so much that we have already booked to return in May of this year and are looking forward to it.

Such a wonderful area to be in. The staff was absolutely wonderful, very friendly, helpful and accomadating. It was not real close to mid town and theatre and "tourist'area but well worth the drive. Taxi, subway and bus readily available. Great rest. in area as well as close to Little Itlay and China Town... Karan Lott, Greenwood, MS

At time of writing there has been a noisy gambling party going on in the Open Air atrium for the last 4 hours or so. We are not corporate clients - just an ordinary family with 2 small children trying to get to sleep - unfortunately Embassy Suites seems to care more about their corporate accounts than ordinary folks like us - we were not given any warning of this noise - the sound carries unabated right up to the 15th floor where we are. I called to ask how long it was going to go on for and the endtime got later every time I called. There is a microwave in the room but no silverware or dinnerware - there is a notice that you can request them - so I did - and was told that there would be a fee of about $70! However, the pork sausages are very nice at breakfast time - though you get the same choice at breakfast e-v-e-r-y s-i-n-g-l-e d-a-y There is access to the local well-equipped NYSC though no apology for having to go through a room under renovation - again a sign that they are not really thinking too hard about keeping clients happy.