Holiday Inn Express Hotel and Suites Pacifica, Pacifica

Staff was great! Attentive, courteous, sincere and friendly! The staff made our stay. Yes, its an older hotel, but well maintained and clean. Location was ideal, ocean shore was out the side door. Easy to find and drive around. Close to shopping and 20 minutes to Fishermans Wharf. Really enjoyed our time there. Will stay again with out a doubt.

The hotel overall was not something to go to if you are wanting new and a little more luxurious. I traveled alone, so it provided a great place for me to go to relax and was close enough to the city if I wanted to venture out. The staff there was very polite and really helpful to me. The best part was being so close to the ocean and having great views from my window with the exception of the junky motel that was in between.

The location was awesome...right next to the beach. Most of the staff were friendly, but one was rude to our daughter. Can't blame all for one bad apple though. The hotel boasts a "full" continental breakfast, and one review stated it was like a full breakfast. This did not prove to be true. It was the typical donuts, little muffins, several different kinds of fruit, plus coffee, tea, etc. We did like the fact that the staff baked cookies and had them available in the lobby for anyone...they were yummy! The beds were uncomfortable & the room cramped for 4 people. I'd suggest getting a double for only 2 people. There is no pool, spa or gym, but the easy beach access makes it a great location.

ESPECIALLY TO HIS STAFF! I walked to the desk to ask a question and the poor front desk clerk was getting lectured about smoking or something...he was yelling loud enough for me to hear...so it was obviously too loud. At check out I asked about rates for August...which have skyrocketed! The girl said there is no longer a AAA rate or a Government rate...and regular non ocean view room were well over $200! That's rediculous! Nobody in their right mind would pay that much for a room at a Holiday Inn Express!

This hotel is great. The beach, the breakfast, the superfriendly staff...all amazing! The general manager, James, was exceptional and the front desk clerks (Brett, Christina, Gina, Katrina) always had smiles on their faces. Would definitely stay there again and again...though we've heard that management has changed.

Even though our arrival was on time, our reservation had been given to someone else. We were put in a smaller room. The people working the desk were not helpful or courteous. The breakfast was okay, just not enough room to sit while eating. Don't think I would stay there again.

Staff were good for the most time... took me more than a day to get someone to figure out how to use connect to the hotel wireless system. Love the location and the room was very specious.

This hotel was so beautiful. It was awesome seeing the ocean right outside our window. The room was very nice. The beds were comfortable and the bathroom was big. The only bad part was the lady at the front desk, I think her name was Gina. When we were eating the continental breakfast (which was fabulous!) she would glare at us if we went back for seconds! We thought maybe she was just having a bad morning but she did it every morning that we were there! Nevertheless, we would definitely stay there again and would recommend it to all of our friends and family!

the room was dark. the carpets where in bad shape. had stains and holes in places.the curtains had burns. the bathroom was poor. the hairdryer was broken. a wire was sticking out of a wall. near the a/c unit. i wouldn't stay here again.

spent 4 days here and really appreciated the friendly service, and the breakfast spread each morning, much more then a "continental" breakfast...the location allowed us to hop on hwy 1 and head south to beautiful scenery and good food in half moon bay, or monterey a bit further south. or we could walk to nick's or the best western lighthouse restaurants for excellent seafood!!