BEST WESTERN PLUS Evergreen Inn & Suites, Federal Way

This has been the worst hotel experience. We had no heat in the room, t.v. did not work, the pool was freezing, the only bathroom attached to the pool was clogged up and disqusting! Went back up stairs to have our room changed, they promised to change our room and would bring up new key cards....they never came. Went to the lobby which also had no heat to get the new room, they handed over keys to the room we already had. Next employee promised to move us into 2 suites becasue they had no double queens left. He said he would have this done with in 15 min.....45 min passes, no new room. Called the front desk...put on hold....the hold turns into a full mailbox...went back downstairs to talk to manangment, told we were promised a 2 room suite...then they decide to lie to us saying they don't even have suites at this hotel. Very unprofessional. Very disappointing. We ended up leaving and they wanted to charge us for waiting in our room for three hours, her compromise was that she would only charge half...we said you will not charge us anything and left., and will NEVER return!!!!!

We showed up at 3:30 to check into our room that was to be ready at 3:00 and it was not. We waited in the lobby with two expensive race bicycles and all of our belongings until after 4:00 when our room finally became available. We ended up in a handicap room with a heater that didn't work. The next morning we woke up to pounding on the door. For a moment I forgot where we stayed that night and was quite star-told by the ruckus. I asked "who's there" and was told too open up immediately and that it was "an emergency". I went to the door a looked through the peep hole. I observed a dark skinned man wearing black jeans, and a business suit with no name tag before he covered the peep hole with his finger. I grabbed boxer shorts and a ball point pen off the table and slowly cracked the door. The person who was later identified as the manager TJ Bal pushed the door the rest of the way open and quickly barged into the room. My girlfriend covered herself up the rest of the way and fled to the corner of the room. Mr. Bal stated that the police were on the way and that we were being evicted from the room immediately for smoking and that there was a $500.00 smoking charge. I later realized that we were being accused of smoking marijuana and not just or only cigarettes. We packed our things to leave as requested. Mr. Bal frantically looked around the room for evidence to his claim. Mr. Bal even exceeded his legal rights and began moving our things around looking for evidence. Mr. Bal told my girlfriend she needed to sign a paper accepting a $500 charge that stated we smoked marijuana/cigarettes in the room. Of course she refused to do so. We asked what evidence they had we were responsible for this action. Mr. Bal stated to my girlfriend "that the whole hallway smelled like marijuana". I asked again how they knew that we were responsible for this. Mr. Bal stated that "I'm not talking to you, I'm only talking to the card holder". Kind of ironic since I was the one asking the questions yet he was responding too her. Mr. Bal said it was a management decision and that he did not need a signature to charge the card for the smoking fee. We requested and were given a copy of the unsigned charges. As we were leaving the hotel Mr. Bal thought of one last thing he could do too push his weight around and further upset us. He asked one of the officers if we could be sited for trespassing. The offer said yes and had us step out side by his patrol car. We were given a warning not to return to the premises or we would be arrested for trespassing. There was no investigation, no arrest for illegal activity of any kind or police report filed. The responding officers were observant of the situation but remained respectable to both sides the entire process. Witnessing that no evidence was provided by management upon request they suggested that we "take the matter to a corporate level". I ended up chatting with the officers about their squad cars for a bit as part of my profession includes outfitting emergency/patrol vehicles with communication and tech equipment. I also install court ordered IID's which is basically a vehicle breathalyzer. My determination of this situation is that it is Unfounded. Unfounded is a legal term that states the action or statement did not occur. I believe we were blamed for this occurrence based on profiling and pretext. We are both young adults of mixed race and our names and image reflect that. It is unfortunate that the acting manager Mr. Bal did not follow proper rules of engagement in a situation like this.

breakfast is very good and the rooms are wonderful, this hotel is much nicer than the Marriot across the street. La Quinta has many room types whereas i needed a 2 bedroom suite and Marriott's biggest suite was a one bedroom.

The hotel wa friendly and inviting. The amenities were of excellent quality. The breakfast was adequate. I would recommend this site to anyone staying in the area.