Quality Inn And Suites, Kent

The General Manager, Director of Sales and Marketing was working the front desk. Her total lack of hospitality and inability to present any form of customer service was beyond anything I have ever come across in the hospitality business. I have difficulty believing that Choice Inns allows such a horrible person to represent them. Her inappropriate attitude continued throughout the time we were there. Absolutely unbelievable the manner in which she spoke to all of the customers during that day!

I like the bright smiles and the warm welcome You get. They work hard to make your stay comftable, and pleasant. Great location, right in the middle of kent, close access to everything.

I liked the price and the close proximity to the showare center and kent station. A room overlooking the parking lot is quieter than than those facing the gas station. i loved the local restaurants and great thriftshops!

The staff is friendly. Very quiet when train isn't running. Gas station next door is very convenient and has a decent deli. Hotel is spacious and clean.

They fail to say that a train will be passing bye at 12:00 am & 5:00 am. We had a room foul-up, the plug-ins make it impossible for hairdryers by the mirror, the remote didn't work and the customer service was less than adequate... in fact they were quite rude. I absolutely would not recommend this hotel to anyone.

The building isn't new and could use new carpeting. The front desk was always helpful! They'd google, mapquest, recommend great local restaurants and printed our boarding passes always with a smile. I loved their new pillows and quilted blankets! Great weekend deals are too good to pass up!

I received wonderful customer service the afternoon we checked in for our two night stay. However, after spending all day at a sporting event, we came back to the hotel to find that our room keys would not work. We had all of our items outside our door just wanting to get in the room and I had to track the Front Desk worker down. He fixed the key card, with no apology and we went back up to our room. My next attempt was to use our room phone to request additional pillows and towels for the pool. However our room phone did not work-It did not have a dial tone or anything. So back down to the front desk I went. Again no apology. No offer to switch rooms. I was provided with two additinal towels, and three pillows, but refused the one stained with blood. The next evening, we experienced the same issue with our key cards not working. I was more than annoyed about having to go down to the lobby again to have the key cards rescanned. The morning we checked out, I explained the situation to the different Front Desk clerk who stated we should have been offered a different room due to the phone not working. I asked for a discount (provided wih $5.00 per night). However, we were not thanked for our service, wished well, etc as we left. In addition, the only pop machine and ice machine are on the first floor. We were on a non-smoking floor (3rd floor), however we could smell cigarette smoke each evening/morning. I was not happy with the customer service we received, especially given this is listed as a 3 star hotel.