BEST WESTERN Heritage Inn, Houston

1st - this place is really hard to find! Can't use GPS system, and took forever to find it right on Mapquest. And it's really hard to explain how the freeway/frontage road system works if you don't live there. (It's one way on each side and you have to U-turn and backtrack for a mile while evading the freeway on and off ramp traffic that isn't signed - just weird for me). The area nearby is not touristy- it's a working class area. When you find it the first things you notice about it is a tall perimeter security fence, a separate fence to the back parking lot, and signs on the door about no entrance after 11 pm without ID. Not a warm, gracious entrance. HOWEVER, once you get inside the lobby is beautiful and well done, the staff is very friendly and helpful and the rooms are very comfortable. Some small defects - eg I couldn't figure out how to make the refrigerator work so it was too warm for drinks or milk, pool was outdoors, it was really nice sized but had a very scratchy surface that scraped up the skin on my back and feet, and the TV is very basic cable and missing channels that most hotels of this size have (eg no Disney, Nick, HGTV, etc). Breakfast was very nice. Just wish it was in a better area.

I loved it here. The staff was excellent. Housekeeping was amazing. The even have computers for guest to use. Very clean comfortable bed. My boyfriend and I had a wonderful weekend. I will stay here every time I'm in Houston

I reserved a non-smoking room. Only smoking rooms were available when I arrived. I was not notified, or given opportunity to change or cancel. Very disappointed. I will not go through yahoo/travelocity again for hotel reservations. :( (The hotel itself was fine. The staff was nice and the waffles were delicious.)

The breakfast lacked protein of any kind. Many Best Westerns augment the usual Continental Breakfast with something to offset the glucose overdose. The lobby and halls smelled strongly of bug spray during my entire stay during which they attempted to spray my room...while we were still in it! The hot tub was broken during my full stay. The last day, they called to move up check out time to 11am though all the signage/literature in the lobby, the room, and online said 12N. When I asked for a zero-balance receipt when I checked out, the clerk tried to blow me off, but did give me one when I insisted. All in all, an adequate business hotel and very cheap...but you get what you pay for!

I have stayed in better and I have stayed at worse. Young adults in room next door came in real late and made a lot of noise in the hallway. Could use better sound proofing. Mattress not the best would grade a C.