Nickelodeon Suites Resort, Orlando

We had a fabulous time at Nick. My daughters (12 & 3) loved it as soon as they entered the lobby. The staff was excellent, always upbeat and the kids were always entertained. Some suggestions for the pool area is to rent a cabana (only 7 of them, so rent them early), it was well worth the additional fee. You have the Cabana from 9 a.m. to 9:00 p.m. It gets a little crowded in the pool area when you're trying to keep an eye on a little one, but lifeguards are really watching everyone. The character breakfast was great, wonderful buffet for the adults and an unforgettable experience for the kids. As for the rooms, Nick took over this hotel 6 years ago from a previous hotel. This is not a new hotel and needs major RENOVATIONS. The rooms are clean and much smaller than the pictures. Not a big deal since you are not in your rooms that often anyway. There is no service elevator, so housekeeping is in the elevators all morning. That's ridiculous!!!!! The rooms are decent and are cleaned daily, sort of. The pool area needs new lounge chairs, new beach towels (I would bring your own). Thank goodness, I read previous reviews and did bring my own. Restaurants: only 1 restaurant, Subway, Uno Express & Coffee Stand. They definetely need some additional restaurants. When we arrived, we dropped my husband at the lobby and I went grocery shopping at PUblix Supermarket about 1-2 miles down the road. I stocked up on 2 gallons of milk, cereal, fruit, vegetables, etc. and stocked our mini fridge. The girls ate breakfast in the room and I packed a cooler of food for the pool for lunch. Believe me, you will get tired of the food at the pool (hamburger, hot dog, chicken, salad). That's it. Buy a cooler at the supermarket (Nick has an ice machine), buy a case of water & juice. Buy another cooler and fill it with food for the pool. It says coolers are not allowed, not true. Very lenient with the coolers. All in all it was a good experience. The girls had a blast. I'm just not sure that I would go back. There are so many other hotels which are much nicer and have the same amenities in the Orlando area. Just not sure this hotel is worth the money.

We live in Orlando, but stayed at the Nickelodeon because our friends were in town and they were staying the night there. I thought it would be nice for all of our kids (ages 18 mo. - 18 yrs.) to hang out there b/c it looked like such a fun hotel. Looks are deceiving. We requested and reserved 3 rooms, lower level, close together because we have so many kids to keep track of and a mother that has cancer and is too weak to walk far. My friend arrived at 1:30 and they told her the rooms would be ready in 30 minutes. No problem, the kids played in the the pool. I arrived at the hotel at 3:30 and the rooms still weren't ready. Not a big deal, the website says check in is at 4:00, so we expected that we would get our rooms at that time. While my teen daughter was sitting by the pool, she witnessed the lifeguards using a net to "retrieve" POOP from the pool. This happened 3 separate times, and only once did they close the pool and alert people. Needless to say, my kids did not get back into the pool. At 4:30, still no rooms. Since it was past check in time and we had lots of luggage in the back of my truck, they said they would send someone to meet us in the parking lot and they would put it in a holding room until our rooms were ready. We waited in the (hot) parking lot for 30 minutes before someone showed up for the luggage. We didn't get our rooms until almost 6:00. Two of the rooms were okay, the other one had a strong urine smell. I was not about to stay in a room like that! I called the front desk and told them that we would not be staying in the room, we were leaving, and they needed to refund one of the rooms. The guy said he was so sorry, not a problem to refund one of the rooms, but we would have to go to the front desk so they could do it. I asked him his name so I would know who to talk to when I got there. He said he wouldn't be there, shift change I guess, but he would make a note of it on our account and we could speak to whoever was at the front desk. A half hour later we went to the front desk to get the refund, and they REFUSED to give it to us. They said they had sent housekeeping to take care of it, and it was a "new carpet smell". Sorry, I don't know of any new carpet that smells like PEE! The manager that we spoke to just happened to be the same manager we had seen just a few hours earlier when we were going to the pool. We had discussed how long it was taking for our room to be ready and he said "well, I'm sure it will be ready soon. And don't worry, we'll make you happy". That is a stark contrast to how he was when we asked for our money back for one room. He refused to budge, wouldn't even give us a discount, free breakfast, NOTHING to make up for all the inconveniences. We went back to the smelly room and housekeeping had "fixed" it. They sprayed it with some kind of cleaner and now it smelled like cleaner AND pee. They didn't clean anything, just sprayed it to cover up the smell. My husband is horribly allergic to strong cleaner smells and immediately started coughing. We couldn't stay there, so we went home. Luckily we live in Orlando and didn't have to pay for another hotel room somewhere else. I have had other problems with hotels, the difference is they have always been willing to make things right. They at least cared about the customer. Not so with Nickelodeon. They were understaffed, unorganized, unprofessional, & disgustingly unhealthy. I would NEVER stay at this hotel again, and I will make sure that any friends coming into town don't stay there either.

When we finally found a parking space a nice young lady was getting high in the parking lot. When we checked into our room, it was dirty, Hair in the tub, nasties on the sheets, a battery on the bathroom floor? Room Smelled Like Smoke!!! Fruit Flies Everywhere. I ended up cleaning the room myself after getting clean sheets from the maid and a trip to Wal Mart for cleaning supplies and air freshener. My 11 year old could not wait to get into the water park, I use this term loosely She was done after 10 minutes, The pool was cold and dirty! You know it's got to be dirty when a kid is complaining about it. We never used the pool again We took showers I noticed the hot water was just lukewarm, it never got hot. I complained. It was still not fixed when we got up at 6:00 AM to get ready for Disney the next morning, Only then the Water Was Freezing Cold! We ran it for more than 30 minutes and nothing, No Hot water at all! My family and I took nice FREEZING Cold Showers! AHH Refreshing, It woke us up good for Disney! LOL! Just as we were about to leave for the park, Maintenance showed up to fix it. Parking is a NIGHTMARE! Good Luck with that. Once you find a spot you should just stay there, Nevermove your car! This means you will have to eat the Nicks food, Maybe you might want to order a 19.00 cheese pizza from pizza Uno? This includes nothing but a pizza. The pricesare horrible! The mall is very small. Pretty much all they have in there is Very pricey food. The Sponge Bob 4d show cost's 12.00 a person, No Discount at all Hotel Guest's are already paying at least over 100.00 a night and they charge that much for the show. Circus Circus in Las Vegas has the Adventure Dome Park, You can get an all day pass there for 24.99 with a coupon, This includes tons of rides, and THE Sponge Bob 4D Show,This is the exact same Sponge Bob Show! The Nick Hotel should be ashamed!! All the fun exciting things they have in the brochure? Well they might do those things if someone hasn't booked a private party, if they have, then the fun exciting shows are off. And it's a Private party so of course you are not invited. The teen lounge is funny! There were 2 kids in it and They looked Very Bored. My 15 year old daughter wanted nothing to do with it and they charge 12.00 for this too. Money, Money and more Money! Our room was by the Oasis pool, Where they had a very LOUD private party. We could not even hear the TV in our room. They guard the towels as if they were gold! You must sign for towels at the pool and when you need clean towels you must hand back the exact amount of towels you are trading for clean ones. I only bring this up because the maid Took My personal towel from my room, This was brought from my home, it was my towel and it was taken. My towel was hanging up in the bedroom with two jackets on top of it, So the maid had to really dig to get it! If I had taken one of the Nicks towels, I would have been charged The pool side cabanas sound really cool, Yes? Well only if you want to pay 179.00 for the day, Although they will rent them for half a day. Notice on the web site they mention nothing about the cost of anything, No they leave that for after you get there to get a Big Shock! There was a large Girl Scout Troop staying when we stayed, They were checking out when we were. The Mom's were angry! There stay was just as bad as ours and they paid over 2,000 for there rooms! They had complained about the water and the fact they had a pothead somewhere near one of there rooms, (I'm guessing it was the lady that was getting high in the parking lot when we pulled in) They were freaking out about the pot smell and the kids smelling it. They also were complaining about the high cost's of everything, dirty rooms, no hot water and No parking As a matter of fact there were a lot of angry adults, We spoke with several of them, All of us had pretty much the same complaint's, I hope they write reviews

We had more problems with this hotel than in any we've ever stayed at (have 3 kids ranging from 4-14 and travel 1-3 times per yr). Elevator was broken, had to lug 7 bags up 5 flights of stairs, mold in the ice bucket, broken iron and missing ironing board. At the arcade the change machine ate my 11yo son's $5 bill and the rude hotel attendent gave us a hard time refunding it, even insinuating he was lying!! No hot water for the first 2 days, TV in the common area was broken, the other 2 TVs in the suite were old analog ones with blurry pictures. When we complained, they offered us a free toothbrush and 2 hour extended check-out. Big Deal. Best part of the whole experience was the dining. Burgers and casual food in the Nick cafe was great (Thank you, Chef Chris, you were the only redeaming quality on this god-forsaken "resort"), very reasonably priced, especially for the kids' packages. They also rip you off by charging you a $25/day "resort fee" whether you use the amenities or not. Pass this one by, there are too many better off-Disney properties to choose from than this dump.

Well let just say I never been there so I went to Nick Hotel .com to see what is it all about and I just never saw it in real life I just really want to no about it that's why I want to send this review all this to you because I don't have any money to go there I'm just writing this.

We drove up Friday afternoon and arrived at the hotel at 5pm. Upon entering the parking lot, I was shocked to be charged $30 just to get into the property, even though I had a reservation! I paid the money and checked in. The lobby is very small, though the entire resort is very themed. Our room was on the fourth floor, so we made our way to the elevator to go upstairs... and we waited, and waited, and waited. It's easy to take something as simple as dual elevators for granted until you are in a hotel that clearly cut corners to save costs and just installed one in each breezeway. We finally made it up to the room and, upon opening the door, I almost laughed. What had been advertized as a "2 bedroom" unit was obviously a standard hotel room with a few walls thrown up, making the living area and bedrooms ridiculously cramped. The pictures on the website must have been taken with an extremely wide angle lens. Technically, the room did, in fact, sleep 6. However, the second bedroom with the bunk beds was so small that it had no dresser and no bedroom door. There was even a sign on the wall that read, "Be Advised, this room had no door by order of the fire marshal." Our master bedroom had no door on the (small) closet and no clock. All the rooms (or better said, areas) did have their own TVs and the kitchenette had a microwave, minifridge (that did not get cold) and a coffee maker. Of course, the kids were eager to rush down to the exciting-looking pool and slides, which are the centerpiece of the resort. We went down stairs and quickly noticed another design flaw... this pool was completely surrounded by the six-story hotel on all four sides, literally extending right up to the walkways for the rooms. So, here you are, in the middle of the state of Florida, with a pool completely blocked off from all hopes of a breeze. There is NONE, not a bit, ever. It is probably 10-15 degrees warmer by the pool that it is out in the parking lot. Spending Friday night and Saturday at the pool, we were all struck with how dirty the facilities were. The water was cloudy, the slides were rusted and stained, and the mall area (where the indoor food and activities are) was dingy. We felt very uncomfortable the entire time. The maid even forgot to visit our room on Saturday. We called housekeeping and she showed up a couple hours later. We did find solice in a semi-healthy food option with the on-site Subway, but other than that, good luck... prices are high and quality is low. After speaking with some other guests about being charged for parking, I was told that I should not have been. I decided to 'stop by' the front desk to see if they could correct it. While the staff was very nice, it did not seem that they really knew what they were doing. They sent me from the lobby out to the parking guardhouse. The parking attendant then sent me back inside. There, the same lady tried calling managers for about 15 minutes. I told her that she could simply apply a credit to the room account, but she said the parking is a completely different vendor and cannot be credited that way. So, when no one came, she sent me back out to the parking guardhouse. There, the attendant finally called a manager who walked with me back into the lobby, where she credited my card for the parking charges. The entire event took 30 minutes! Positives?? The kids did have a great time and were entertained. They loved the evening shows, which are free. We even got to be in one of the family competitions and my niece got slimed... which she absolutely loved. The Verdict: For the same amount of money, we could have stayed on Disney property in a clean room with impeccable service and enjoyed one of their resort pools. This hotel is way over-rated, unmaintained and underwhelming.

Bottom Line: Save your money!!! Stay in another hotel and buy tickets at a different water park. At night, turn your TV to NickToons and you will have all of the same experience for half the cost or less. We stayed at the Orlando resort for three days and nights. Our children had fun and we adults had fun as well. However, after our stay at your resort we left feeling cheated because we paid for the ultimate celebration package that was anything but ultimate. We paid an extra $350 (at least - the price is not very clear) and what did we get? NOTHING!!! We could have purchased the meals, movie passes, and game card separately and for MUCH, MUCH less. Not only that, but we were charged the ultimate rip-off package price for my three-year-old who would have eaten the breakfast buffet for FREEEE!!!!! We expected more out of this resort and left very dissatisfied. Neither I nor my family will return to this hotel in the future, and we will write a horrible review on every customer website I can find. The food quality is not very good, especially for the price paid. We could have eaten better at McDonald’s for half the price. The in-room services left much to be desired. Every hotel we have ever stayed at offered complimentary lotion, but not this resort. The noise level in the room was horrible; taking a nap in the middle of the day was impossible and sleeping before 10:30 PM was also impossible. The lack of elevators was exceptionally frustrating; we had to wait too long and often the elevator was full of guests or cleaning personnel with their large carts. The lack of entertainment was very frustrating. There were only a few shows during the day and little or no chance for our children to participate (even though we PAID for a supposedly ULTIMATE experience). They should add more shows or at least more chances for kids to be a part of the show (without asking for MORE MONEY!!!) Also, they should have a play feature without water, because some parents actually care if our kids get sick from too much sun and water.

Attached is a letter that I sent to The Nick which they never even "bothered" to acknowledge. We just returned from The Nick on Sunday and I am sorry to say – it was NOT a pleasant stay. This place resembles a $40.00 MOTEL room and not a $200.00 HOTEL……..and a “resort fee” to top it off?? OUTRAGEOUS. As you can see from the pictures that I have attached, the room is totally filthy. There is mold/slime all over the bathroom, toilet, toilet paper holder – even the line installed above the shower to hang wet bathing suits on it had mold on it – TOTALLY DISGUSTING. The floor has obviously not been mopped behind the doors, baseboards, etc. in quite some time – there is dirt and dust caked up everywhere. The couches had stains and were rubbed thin – holes are starting to appear. The crooked drawers are chipped with paint missing and they are falling out of the wall. Speaking to other guests (parents) I was not about to waste my sons vacation moving from room to room in an attempt to find a cleaner version – because there simply aren’t any at this place. I should have gotten a clue when your employees didn’t want to “show” me a room and then again when I heard a customer at the front desk saying she had “just switched rooms” and still had an problem. In addition, the woman security guard that is in the front guard booth is very rude – not sure what her issue is but you would think the least you could do is be “nice” to us!!! The other security guard that we encountered and the front desk employees were all courteous. I am totally disappointed in our stay here. It looked so GREAT on the internet (my son was SSSOOOO excited) and it is an awesome idea to have “suites” with kids favorite characters and waterparks – sounds like a kid’s dream come true - but the unsanitary worn out rooms just ruin the whole concept and the whole vacation.

Noisy. Yes, it's a kid hotel and can understand that but the rooms themselves were thin walled. We could hear everything going on in the other room. We requested a SpongeBob theme room a month in advance and got a Fairy Odd Parent room. Our room was the farthest from the pool. The walk was extremely long and when I requested a closer room I was told I could check out at 11am, store our stuff and they could check us back in at 4pm into a closer room. Considering I paid $927 for 3 nights, I didn't think checking in & out was an appropriate answer. The Cabana's are $25 an hour. There is NO MALL. It is a glorified food court. The "kid spa" is three chairs in a corner where little girls can get their hair braided or nails painted. The 4D movies are 30 minutes long and either $6.95 each or $12.95 for unlimited - IMHO expensive. Housekeeping forgot to give us washclothes on day. My son got chocholate on the sheets the first night and they never changed his sheets. The previous guests left food in our room and housekeeping missed that. Be sure to be aware of the $25 daily resort fee. The pool closes daily for 45 minutes (the time changes each day) for a cleaning. It closed at 1pm one day, 4pm the other and 6pm the next. Hard to know how to schedule your day if you plan on staying at the pool. At the cost per night, I expected the room to have something more than 4 plastic cups and plastic ice bucket. The "kitchenette" was nothing more than a fridge and microwave. No plates or silverware, not even a toaster. At this point most standard rooms comes with a fridge and microwave so to sell a "kitchenette" I expected more. Since the adult room is private, I would assume the bathroom would have been closer to the adult bedroom. Instead you have to walk past the twin beds and into the kitchen area. Since the room sleeps 6 (which we had) I didn't enjoy nearly waking the whole family to go to the bathroom. The bathroom didn't have a fan in it. The mirror was fogged the whole time. Not to mention, with no fan, any smell or sound could easily be heard by anyone else in the "suite". I also received a recorded phone message on day and again on the morning of check out reminding me that I must be out by 11am or my door key will not work and the charge is $50 to be let back into my room. The cleaning staff came by at 10:10 to confirm that we would be out by 11. The pool towels had to be checked in and out. The pool closest to our room closed at 8pm so if you had a towel and took it to the other pool, you had to travel back to make sure to return it before 8 or you were charged $5. I highly recommend spending $150 a night at any other hotel and getting tickets to Wet & Wild with the difference. You'd probably still save money.

We stayed at the Nick Hotel for an entire week and were very pleased with our experience! The staff that I spoke to were super friendly people with smiling faces who could answer all the questions I asked. My family loved the pool and the water slides. Lots of seating (not a lot of shade though), the poolside shows were fun to watch and there is a snack bar close by. Some days at the pool were busier than others but in the middle of summer at such a popular hotel, we expected it to be crowded. The mall/cafeteria area was convenient and yes it was pricey for the type of food offered but once again it was expected. All rooms have kitchens or kitchenettes with refridgerators so if you don't want to pay for food in the cafeteria you don't have to! We didn't pay for any character breakfasts but instead opted to get pics with the characters at their scheduled meet & greet times. This saves money and time if your child, like mine, only cares about getting a hug and a picture with Spongebob and other Nick characters. Our room was neat and clean except for a small stain on the carpet in the kid's room. It was also quiet considering our room was located fairly close to the pool area. The hotel is also located in a great spot. Didn't have to drive far at all to the places we wanted to visit such as Disney World, Sea World and Universal. Several restaurants, gas stations and shops were also quite close. Over all I would recommend to other families with children who love all that is Nickelodeon related! It is pricey and of course kid oriented but HELLO!! It's the Nickelodeon Hotel and it's in one of the most popular vacation destinations in the country!!! If you don't think it's going to be crowded with kids running around everywhere and cost a pretty penny then you're a crazy person who needs to do your homework before you plan another vacation!