Great Resort & Un-Qualified Pool Staff.
By A Yahoo! Contributor, 3/21/10
Husband and I took the kids to San Antonio for spring break and we went to Six Flags; had a blast! Upon ariving to the hotel we were greeted by the very friendly staff, were checked in by excellent front desk attendents, but overall from our experience at the pool it was not soo good. We normally go to the other resort in town but decided to check our the westin. We missed the lazy river and hyatt pool staff. The Westin La Cantera staff at the gantry pool seemed to be under trained and very unaware of whats going on around the resort. We understand though, its an outside atmosphere so they probably arent as picky on who they hire. (probably dont have a choice in hiring, when its a seasonal job) It took 22 minutes to get a beer and a margarita after we gave up on the server and went to the bar. I had ordered a wrap but got a poolside salad instead. Ate the salad anyways and it was really good. My husband asked what beers were on tap and the server had to go back and ask. after we went back to our room this day, we ran into a supervisor: his name was lawrence who asked us how we were doing but then got interrupted by keith an employee. Lawrence promised to come back out to talk to us but he never did. If your looking to do everythng else besides the pool - this may be the resort for you!