Very disappointed
By A Yahoo! Contributor, 7/11/11
As soon as we walked in the building it smelled
horrible, the people at the desk were very rude to us. No pleasant
hellos, just give me your credit card!!! They just swiped and go. I
had to look for the elevator. We got up to our room and it was very
dirty looking and smelled. The rug and walls were just disgusting. We
immediately went downstairs to ask for a new room, but they had none.
So we asked for a refund and cancel the room, they said they could only
cancel for the 3rd day. But we explained to him the web site stated we
could cancel before 4pm for the next day and he still was refusing to
help us. Finally he was going to call his manager to ask if it was okay
to cancel. An hour and a half later he got the okay to cancel. We were
lucky enough to find an available room across the street at the Ramada
for the next 2 nights. So we wanted to go there that night too but
there were no rooms, so we had to suck it up and sleep in the gross
room. The bed was so gross. We felt like that commercial were the
person puts on a hazard suit to get in the bed. The sheets had what
looked like urine stains on them and the pillow cases were nasty too. I
called down to the desk and the man answered, I asked him to please have
somone change our sheets and he said they would be right up. So we went
out for dinner and shopping. When we came back 3 hrs later the bed was
the same, so I called again. He was even more rude this time, said they
will be up in ten minutes, which turned into another hour. The new
sheets werent much better. We had also brought food to put in the
fridge, but were afraid too cause it was soo dirty. We ended up staying
the night, cause we had no place else to go.