Resort on Cocoa Beach, Cocoa Beach

The rooms were comfortable, but the customer service is poor. The reception by the desk personnel was very rude. When I attempted to discuss this with the manager, she kept interrupting me and I had to ask permission to speak in order to relay my concerns. Many items were missing from the room inventory (which you will be charged for if you do not perform the inventory.) I was told that housekeeping would bring these to me, but they never did. I wrote a lengthy letter to the resort concerning my experience, but received no reply – no apology – nothing. We stayed in October and there was a Valentine card left in the room.

I will be selling my timeshare to the first bid over $2,500. I was turned over to a collection agency for my 2011 maintenance fees which were 2 months late. I have been an owner since 2000 and always paid late. You can never get the weeks that you want, they threaten you and cancel your reservation, and the maitenance fees keep rising. The resort really has nothing to do day or night. We drive into Orlando for fun, food & shopping. The new management team fails to understand that things have changed financially for many and East coast people have high utility bills in the winter. This is not Florida.Most companies are just glad that you pay each year even if it is late. It is a terrible way to treat a 12 year owner. I no longer make a reservation and still I get threatening collection letters. It is absurd. I own in the Carribbean and pay them late and never hear a word. What is it with the USA? Give me a break and exercise a little patience. I pay every year. Go after the deadbeats. Ironically, I work in credit & collections.

We have been coming to the Resort since 2002. Each year it seems it gets a little more difficult to get what you want. They keep changing the rules about check in, now people are camped out at 6:00 am to get first dibs on the location they want. We are usually driving down (1200 miles) and don't arrive until mid day on check in day and get the low floors (with no view). Something needs to be done. Also the guests now days seem to think it is OK to hoard the carts in their rooms the night before check out, so it is impossible to get a cart when you are ready to leave in the morning. Also at check-in, some of the guests sit in the lobby with their stuff loaded on the carts until there room is ready. The staff says that can't do anything about it!! They will call you if you leave a cell number and let you know your room is ready. Plus you can go ahead and use the facilities while waiting, ie.. pool, beach, etc... When we were in the area this spring break, we still came back and enjoyed the on site restaurant. With all this said, we enjoyed our time here, but it was just time for a change!!!

I have been an owner at the Resort since pre-construction. I have never had anyone act so rude as the MAnager, Carol. on our number of people staying. I did not know that you couldnt have two little kids more than 6. I thought the 6 was saying 6 adults comfortably slept there. Even though the place is very large and nice and i have not ever had a problem before. As we checked in this year we got no help or consideration that we didnt know that eight couldnt stay there. and we only had 4 adults which i think is ridiculous when i mentioned it was just two little kids .Carol hatefully said "They are HUman" which i didnt think she was acting at the time. In a case like that when we had driven 12 hrs i would think one might try to accomodate you as a owner and paying guest. Maybe could have been understanding and said , since you know now we will over look it this once..but NO..she said we would have to fork out another $1,200 for another condo..when you arent expecting that it is kinda hard to do. My son had to leave his kids with me and go down the road to rent another place. I really think that is poor management and very rude. I pay high maintanence fees and paid out a lot of money up front and it is getting to where you cant even get any time that u want so i wasnt happy about this situation. Other than that it was ok. But, boy dont take one too many.

We have been timeshare owners since the start of the resort. Every year has presented new discoveries. I am currently 17 years old and was only 8 when it opened. I still look forward to my family's annual vacation. When my sister and I bring friends with us, they are always impressed and leave with good memories. I like the fact that we can get away from the beach/resort for a day and sight see (i.e. Disney, Sea World, Busch Gardens, Universal Studios). Great for families with children of all ages.

I have taken my family there every year for the past 7 years and it's gotten better each year. One thing that we like is the staff which has been there for the last four years and they remember us from year to year I like that! The rooms are always clean and the furnishing's have been upgraded almost every year. The beach rentals are run buy Smitty who will do his best to accommodate your needs.

Returned home yesterday from a great one week stay with the family. Can't wait to go back or make this my permanent move to Cocoa Beach. The Resort is deffinately a #1. From the beach to the pool area and all the activities such as the music time and amenities provided are of excellence. Thanks to my daughter and her husband for the invitation. Maria...

i like the fact that it was a nice hotel that had a lot of activities to do at night but disliked when didn't have anything to do durning the day.

My family has had the priviledge of owning timeshare through RCI, which allows us to ask for any transfer we wish, and on more than one occasion, we've chosen The Resort On Cocoa Beach. The atmosphere in the resort is warm and relaxing, almost from the minute you walk in the door. The staff have always been friendly and I've never had any problems getting assistance with any problems I have. The ammenities are well worth any expense, with a theatre, fitness room, tiki bar, tennis and basketball courts, and don't even get me started on the pool and beach services. Pros? The Resort is clean and family friendly. They also (like their sister Resort, Discovery Beach Resort) provide a towel exchange DAILY! Leave your beach towels at home, because you won't need them here! Cons? As I said, the rooms are clean, but, as someone said earlier, there are no non-smoking rooms. Although the rooms are a bit on the small side, they're not too bad. I've never had any trouble with smoke stench problems, though. Also, the restaurant has gone down hill in recent years and the wait staff does have a bad attitude. Bar's great, though! Bottom line? The Pro's definitely outweigh the Con's. If you have the chance to go here, take it.

We visited here with friends....liked it so much that we bought here! We drove up and down Cocoa Beach checking the various places out...this was BY FAR the classiest and most luxurious. A nice family location, quiet.