Clarion Suites Downtown, Anchorage

Liked the location, refrigerator/microwave in rooms, wireless internet, and friendly staff. Did not like the extremely uncomfortable beds, poor maintenance of the rooms, and street noise. This hotel could use some attention to important details to avoid looking shabby.

My family and I came down because my husband had to have surgery on his foot. We asked to be put in a room on the top floor not near the elevator or stairs for him to have peace and quiet while recovering from surgery. The first room we got was right next to the elevator. We went downstairs to change rooms. This time they said there were no other top floor rooms. We were put on the second floor...right above the swimming pool, and right next to the Housekeeping Room and the stairs. The staff was rude and very unhelpful. They lied about not having a room on the top floor...no one was above us for the first two nights. The room was hot...being above the pool and dirty....I found four long black hairs in the bathroom and in the bed. The pool very small and was closed for two days. The continental breakfast was the only good thing about this hotel. I would not use this hotel again!

This was my first trip to Alaska. The hotel is within easy walking distance to downtown attractions. My room was spacious, clean and quiet. The full breakfast buffet is a great amenity. Shuttle service to and from airport and railroad station was prompt and courteous. Just a phone call away. Too bad the pool was closed for repairs. A very small minus, no one on the staff could produce a bottle opener for a bottle of imported beer I had purchased at a local liquor store. All things considered, a good experience. I would go back.

the toilet over flowed. the tub was dripping. the sink wouldn't hold the water. bottles of water in the frig. the beds where uncomfortable. the pool was not good. noisy streets and the keycard didn't work .

Things you do not want to hear from the service/management: 1. Would you like your room to be cleaned today? 2. We will bring everything you need to unclog your toilet. 3. I'm sorry, your keycard is not working again, because our computer is broken. On top of that, you do not want to be charged twice for your room. This is what we experienced with the management in December 2005. Will never stay there again!

Nice staff, but first night the toilet over flowed, tub leaks, sink would not hold water, open bottles of water in the frig. The beds were hard. The pool was closed for repairs. Noisy streets. My fault, but I left a shirt in the room after I checked out I called the same day I check out and the next 2 days afterwards and was told that room services would contact me, never happened.