Quality Inn and Suites, South Bend

i recently stayed at this hotel and staff was very good. cleenless in no 1 quality. pool was nice and warm. new brekfast is good too. overall this hotel is worth of money.

The front desk staff was very rude to us. We also overheard them carrying on unprofessional verbal disputes with other patrons. We booked our stay 2 months in advance and requested that we have a non smoking room. Their advertisements note non-smoking rooms. A sign at the front desk offers no smoking rooms. Yet we were told upon arrival that there had not been any non-smoking rooms available for 6 months. The terrible stench of smoke in our room triggered our allergies. We were given one rate when making our reservations and upon our arrival. Upon our departure the hotel clerk arbitrarily charged us more. He said the room should have been more to begin with. When we questioned this his responses were unprofessional and seemed dishonest. All in all, this hotel ranks as the worst we’ve stayed in during our 30 years of marriage. CAUTION ADVISED.