Holiday Inn Htlste Civic Arena, Huntington

After a week of traveling for work and staying in sub-par (aka dirty) accommodations, this Holiday Inn provided some much needed relief. The staff was incredibly friendly. The rooms were clean and included leather sofas and desktop computers. The location is phenomenal-- right at Pullman Square (which offers shopping, dining, Starbucks, and a movie theater). I would imagine this is the best hotel a traveler will find in downtown Huntington.

Front desk personnel rude and management even worse...will NEVER return tothis hotel again!!!!!

The stay was ok and the location was very convenient, but my credit card was charged full price for the room even though I booked the stay as a free night with my Holiday Inn rewards. I even went down the morning of check-out to explain that I wasn't supposed to be charged and they said they would take care of it. Of course they didn't. When I called back 2 days later and spoke to someone they said they did mess up and would issue a refund. Well 4 days after that and I still don't have my money. They were able to take it out of my account immediately, but it seems putting it back in is a bit tricky.

I would be embarrased to work at this place, they don't even know what what friendliness or customer service is. Not only will I never stay at this hotel I will NEVER choose to stay at a Holiday Inn again!

The Holiday Inn, Huntington, WV gets a poor customer service rating by me ( and approximately 100+ other people who recently stayed there for a regional soccer tournament). Room rates were raised without notice and families were not allowed to cancel their last night room stay even though a 48 hour notice was given. Manager was and has been unavailable to take numerous calls for service. Will NEVER stay at another Holiday Inn again and will honestly be able to explain why.

came down for a good time and got taken.... i stayed 3 nights and was charged for four!!!! we have 3 soccer teams from new hampshire and they charged us for more days then we stayed, would not go there again

We are a large family and finding comfortable accommodations is not always an easy task. We got a suite with 2 rooms that sleeps six. The beds were clean and comfortable. One was a good size sofa-bed and two were double beds in a seperate bedroom. There was a small galley style kitchen area with a microwave and small fridge. A small coffee pot with coffee packs sits on the counter area which includes a sink. The jacuzzi tub in the bathroom was totally refreshing! We found the staff to go above and beyond our expectations, and we are not simple people who are easily appeased. We would definitely stay there again and give it a TWO THUMBS (way) UP!!!

We arranged our reservations with AAA-it was to be a 3 diamond hotel- the room was unacceptable. The mattresses we extremely worn out and disgusting. There were gross stains on the box springs-I had to put towels over the stains so my children wouldn't be exposed directly to whatever was lerking. The blankets had holes in them and so did the carpet. Approximately 4-5 large holes in the carpet. The lobby seemed nice but the room was gross. We continued our vacation at two other Holiday Inn's that were also 3 diamond ratings and they were extremely clean and cheaper. I do not recommend this location for anyone who values cleanliness as a top priority.

The staff were not friendly, nor the security guard. We visited a guest at this hotel and car got towed. They were rude about the whole situation. The staff (3 ladys) were not only rude but cursed about parking passes that we were not informed about, nor the guest that was staying at the hotel was informed about either. The security guard held his hand in my face, with me asking him to remove it from my face three times and then I had to finally move to get away from it. I had my fiancee, myself, and my 1 year old child. This was at about 10:30 at night and snowing outside. The threat was made by the security guard to throw us out of "his" motel also upon inquiring about these so called parking passes that the guest at the motel was not informed about. There were other people this happened to too and they were treated the same way; mean and rude. I would not recommend that you stay at this motel at all because you will receive rude service from the staff. The only service that was given to us was a card of a towing agency tossed at my fiancee without words being said or anything. Another man standing at the counter offered my fiancee a ride to the towing agency to get the car out after an $85 fee.

CONS: High speed internet didn't work. Elevators smell like cigarettes. Staff incompetent - I asked for and signed in for a two night stay. The next morning they checked me out without telling me and gave the room to someone else. My wife was alone in the room and a man tried to get in with a key/card to the room, fortunately she had the latch on. I had to go get our key/cards re-programmed. No explanation as to why they checked us out, but they did apologize. Breakfast was a disappointment. Continental breakfast was very spare. They were charging $6.95 for a buffet. Not impressed. We went to Bob Evans a block away. PROS: Good location. Rooms are nice and roomy. Desktop computer in room. (internet didn't work) We won't be staying there again.