Candlewood Suites Garden Grove - Anaheim, Garden Grove

I have gone here many times and I have never seen a problem. I own a recording studio across the street and come there a lot as well as put up clients there. It is a clean hotel, I do wish they had an ice machine, because the fridge in the room takes to long to build up ice. they have washers and dryers down stairs but that is a pain because some people put their clothes in and leave to go sleep or something. But all in all it is not bad. Want more then go pay more.

I will warn you ahead of time - this is a LONG review, but the entire US needs to know what happened to us at the Candlewood Suites - if you don't value your belongings, stay here. My son and I got a decently priced room here from Priceline (we'll never do this again at anything less than a 3star level, by the way). We came down here for a father/son trip to Disneyland Resort the weekend of August 13-15. I should have known this was going to be bad from the moment we stepped up to the desk, but it was late, we were tired and just wanted a room to sleep in. Now, I know that Priceline only guarantees double occupancy - but the Candlewood Suites thought is was OK for me and my son to share a Queen bed. No rollaway. No pullout. No hide-a-bed. He's 6' tall and I am 6'2" tall. This wasn't a great nights sleep, but the hotel was quiet that night. I was told when we checked in that 'All they had were Queen Studios - nothing else.' It turns out that after visiting the front desk the next am, they did have a 1 Bedroom Suite with a Hide-A-Bed. It was $33 extra a night which I argued about since I had not been told the truth last night and she went ahead and ran me keys for the 1 Bedroom. By Saturday night we figured out that this wasn't just a hotel, it was a residence for some people. Sunday We spent the day @ DL - mid-day and came back to the room around 4pm to take a cat-nap. We left our room at 8pm to head back to the DL Resort to watch World of Color. After the park closed at 11pm (Cali Adventure) we headed to the Denny's on Katella. We left at 12:45am to head back to Candlewood Suites stopping at the AM/PM around the corner to fill up the rental car. (nice Nissan Cube we got from Avis BTW for $12/day) I walked in the door to our LOCKED room to find a empty stop on my desk where my Apple 17" Macbook Pro laptop was plugged in sitting on the desk. It was gone. My Digital Camera and HD Camcorder were also missing. Also missing were a pile of SDHC cards, USB Drives, and 1TB Lacie Hard Drive. Now, I am one of those way too trusting people that was naive enough to think that if i left my hotel locked at 8pm, it would be safe and secure. There was no sign of forced entry into my room. This hotel has no official staff on duty after 11pm. After leaving 3 voice messages at the front desk for the night management I decided to go to the office. The door was answered by Alex the night manager who had just listened to my messages according to him. We proceeded to tell him what had happened, and while he was apologetic, he was unwilling to contact the hotel manager in the night after $4000 of a guests merchandise had been stolen. I asked Alex to check the key computer log and he told my son and I that there had been 6 keys issued to my room. I had 2 keys. So obviously someone on the hotel staff had issued 4 other keys to someone - not us. Alex's story changed over the course of the rest of conveying to him my frustration from 6 to 4 to 2 keys. We had a Garden Grove Police Officer come over a take a police report from us. The officer told me that Alex wasn't being very cooperative he apparently was unable to show the office the key logs and the security footage for the hotel. Basically, my son and I had to be on a plane in 3 hours back home to Oregon - the officer recommended to just head home and file a claim with the hotel. Candlewood Suites is owned by IHG - they also own Holiday Inns, Crowne Plaza and more. After filing a report with IHG Complaint I was told the process would take 3 weeks. In 2 weeks I got a letter from IHG telling me there's nothing more they could do and if I wanted to pursue it any further, to contact the hotel. After calling and speaking to a rep at IHG after getting the letter, I was told that "IHG is not responsible - contact my personal insurance company or the hotel (who is no help - they wont return any phone calls and the general manger is never available).

This place was a dump, and the service was awful. They only clean your room once a week. Staff is very unfriendly. They messed up my bill and quadruple charged my credit card. Unauthorized charges from the hotel showed up on my credit card account after I checked out. The manager never returned my phone calls to have the charges removed. I had to dispute the charges on my card to get them removed. I would not recommend this hotel to anyone.

After I made my on-line reservations I called directly to Candlewood Suites to confirm that the room I had booked had two beds. Reception informed me that there was only one proper bed, but that the room included a couch (which was a pull-out bed) and that they would be happy to put a blow-up air mattress in the room as well. (In fact in my telephone conversation, reception input that request into the computer linked with my reservation.) All seemed well. However...upon our arrival everything went wrong. When we arrived in our room it reeked of cigarette smoke, even though we requested a non-smoking room. The front office staff cheerfully assigned us another room without a problem except the room only had 1 bed...for a party of 5! When I asked where the couch/pull-out bed was, the front desk informed me none of their rooms included a couch/pull-out bed. When I inquired about the blow-up mattress I was informed that, although I had requested it, and it was in the computer, it was not guaranteed and they would have to check and see if one was available. At this point we had 1 bed for 5 people and the front office telling us that there simply were no more rooms available. What a nightmare! In the end they were able to find us a second room, but not for the $30-add-on-a-suite price, but rather $99, and that was in addition to the $70 we had already paid for the original room. I again requested that a blow-up mattress be placed in one of the rooms and reception assured me there was indeed one available and they would put it in the room, so we headed out for the evening. We returned to our rooms exhausted and sleepy at 11:00 pm, only to find that, again, there was no blow-up mattress. The night shift was much more amenable and organized than the day shift and soon rounded up the blow-up mattress, however, upon its arrival...there was no bedding! We had to wait another half hour for the bedding to arrive. We weren't able to go to bed until midnight. What a disaster!

We got a one-bedroom suite. Quite spacious and well appointed. I could easily stay there long term. The full kitchen is nicely stocked. The room overall had alot of ammenities. Ironing board, dvd player, cd player, dishwasher, blow dryer, 2 TV's, 2 phones, plenty of pots and pans, dishes and pyrex bowls... dish towels, cutting board... Even a bag of popcorn ready for the microwave. Laundry facilities are free. DVD rental is free. Internet access is free. Snacks & food to cook, available 24/7. Our carpet and furniture, however, were worn and in need of replacement. The bed was sunken in and we could feel the springs. The TV's and phones were either broken or lacked instuctions for use. The front desk clerk I dealt with, wasn't very helpful or pleasant, and the room wasn't cleaned well by the previous housekeeper. 15 minute drive to Disneyland or convention center. Nicer than the 'extended stay' chain. Overall, I'd stay there again, with a discounted online rate.

I Never have stayed at a Candlewood Suite, but i am a Holiday inn priority club member and decided to give it a try. thinking with my platinum status, i would get at least some attention or good service... NONE AT ALL. Reserved for 7 nights and got to stay only 2 nights and went to a simple motel for half the price At candlewood suite i found out at check in that you only get maid service once a week...so only when i am about to leave... not even taking garbage... imagine that u live with ur own trash for 7 nights. You can exchange towels for yourself at the front desk. You get a coffee pot, but only enough for 2 days (you have to buy the rest in their store). The only positive thing is that it is clean. Stay somewhere closer...this place is a disaster The general manager had a controlling manner and was cold and officious instead of being warm and friendly. I was not allowed to get an additional pillow as they said, my room does not qualify for that. They do not provide even an cable for your internet but take 20 bucks for this simple 2$ low quality cable they give u... general manager who took serious offense to what I thought constructive feedback on internet cable could be loan ed for a deposit... I had a hard time settling him down, as he became threateningly loud for bringing the feedback and demanded us to leave. My Bottomline, NEVER AGAIN CANDLEWOOD SUITE... i am giving up my platinum membership at holiday inn all together. It s NOT worth it to be loyal to them

The suites were well set up, the facilities clean, and the staff helpful, pleasant, and courteous. The DVD/VCR in the room was an unexpected bonus. The lending library at the main desk had a fair selection from which to choose. Proximity to banking and minor shopping was perfect. Once the construction is complete, freeway access will be ideal. Of course, the construction is beyond the hotel's control and is slated to finish by late 2006. My main complaint was the absence of a pool, especially since the neighboring competitor did have one out front. Free hi-speed Internet access should be default in an establishment of this level. However, these are not deal-breakers as far as I'm concerned.