We cant see going there again
By A Yahoo! Contributor, 5/24/05
We attended the Burger King Convention at this hotel Paris Las Vegas on May 14th to the 21st. We arrived around 2 am on the 15th to check in. To our surprise we had no rooms. We spent about 45 to 60 minutes at the reservation desk while your staff looked for some accommodations. We had 3 rooms booked. We were traveling with 3 children, 2 senior citizens and 4 adults. We were given rooms for the night and we were told to check out of the rooms by 11 am on Sunday the 22nd. We did not receive the accommodations that we booked and paid for; (two beds per room and one roll away bed). Some of us slept on the floor. Around 11 am Sunday the 22nd we went to check out and receive our new rooms. We were told the rooms were not ready yet but we could leave our luggage until the rooms were ready, around 3 pm. However if we kept room #3023, they would not have to change. We did this for the convenience of the seniors traveling with us. We returned around 3 pm and received our two rooms with two beds and still no rollaway bed as we requested during our initial reservation. We returned to the front desk and they stated that was not allowed. After some discussion we were given the rollaway bed. We should have been told about this policy during our initial reservations and I would have to book adjuring rooms. We were crammed in this room for six days and nights! Not one manager apologized or made an effort to accommodate us in any way. During my first 12 hours in Vegas 3 hours were spent getting this mess corrected due to no fault of ours, so that we would all have a bed! As a businessman who deals with the public daily. I found your staff Stepford like and uncaringly cold. But they were polite with yes sir, no sir. I thought you would like to know how disappointed we were, expecting 5 star service and getting nothing close. Talking with many fellow convention members, similar attitudes were felt about your hotel. Remember 1 dissatisfied customer will tell 10 and so on. We have stayed at many Vegas hotels; this was our first time at the Paris. I am hard pressed to find a reason to return. I believe your staff needs to be more accommodating to its guests. With so many hotels to choose from, I await your reply as to why I should choose Paris as my hotel.