Nob Hill Hotel, San Francisco

The room was dirty and no heater worked in the room. I complained about that of course. No one came and they didn't even try to fix that. I had to stay for another cold night. This is the worst one ever.

Small rooms. A lot of noise because of the nearby hospital. And a clumsy doorman who wrecked my suitcase. Worse: they refused to refund it!.

We loved the victorian decor and the old San Francisco feeling the hotel had. We received an upgrade into the Penthouse from a King Deluxe. That made our one night get-a-way even more special. Everything in the room was beautiful from the decor to the views. We will definatly go back.

Small and smelly room. Did not even stay overnight as planned - was afraid I might catch something! Very unhelpful staff. Sketchy location - be careful!

I went there for the first time by myself as a little gift to myself and fell in love with it. I then took my daughter back with me and she also fell in love! We are making this hotel our tradition for a girl's get away. I just love everything about it!

I stayed in this hotel on 8-17-06. I was upgraded to a "suite" which included a small sitting room, bathroom and bedroom. The bathroom included a marble shower and pedestal sink. There was a nice Victorian bed with a high head board. There was also a small alcove in the bedroom which had a jacuzzi (I didn't use the tub, but it was a nice touch). The staff were friendly. There was a very nice free wine tasting late in the afternoon, and the continental breakfast included bagels, sweet rolls and breads and excellent coffee. Some other guests complained that their room was too small, but I found the whole experience to be perfect. They have an arrangement with a parking lot around the corner, which was only 20 dollars for overnight. I would definitely recommend giving this hotel a try.

I initially booked for 3 nights based on the review I had read in a travel guide. I checked out after the first night because the 2-beds room was to small and stuffy for our party of 5( 2 adults and 3 children). Surprisingly, i had to sign a form upon check-in stating that a 50 $ cancellation fee would be paid in case of early check-out. I tried to negotiate that fee upon check-out on the basis that i wasn't aware of the size of the room upon booking. The General manager was very unfriendly about the matter, challenging my version and kept referring me to the front desk. For him, the room I was in, was for 4 persons maximum. So i had cheated my way in. The front desk acknowlged we were five, ( they saw me check-in) but told me I had accepted the conditions and had signed the form about the cancellation fee. I don't appreciate the management's attitude.I don't recommend the place.

STAY AWAY!!! The staff could care less about any problems you'll have. We arrived and thought it was a nice hotel. The staff was rude, reluctant to answer any questions what so ever, but the room was cute and appeared clean. The room was very noisy, but again, in SF this is not abnormal. I had parked my 2001 4-runner on the street, one car length from their front entrance. In the middle of the night my side window was shattered and my vehicle was ransacked. The staff never called for any help, even though they "heard it all" and just "didn't want to get involved". Having never been notified, even though I filled out the car info when I checked in, I found the car in the AM. They wouldn't even lend me a broom to clean up the glass, nor would they call the police for me. This resulted in a 45-minute cell phone call. The final straw was when I was downstairs cleaning up the mess, my girlfriend found A HUGE LIVE BEDBUG on the pillow. She caught with some tissue prior to my returning to the room. When checking out I showed it to the staff. Although they stated they would get the room cleaned and wanted to know where it was found, they could have cared less. They never even came close to seeming sympathetic, or offering an apology, let alone some type of compensation. Keep in mind there were several other smaller problems we had during our one night stay, but these were the primary issues. We always stay in budget to moderate hotels and have never had such a bad experience. Lastly, they wouldn't help me locate a local glass company or call for a mobile service, so we went to a nearby hotel where a friend was staying. Their staff helped me by looking at the yellow pages and telling me which companies were nearby.

We loved the the whole place, our room, the public areas, the hallways. Our room was beautifully furnished and except for some street noise, quiet. The bed was very comfortable and the relatively small size of the room did not bother us; because unlke some other people we understand what is meant by a "boutique" type of hotel. We would highly recommend this hotel to anyone who appreciates ambience over luxury and large room size.

Everything about this place was GREAT!! When we first checked in, we were told that the room that had been reserved for us would not really be large enough to accommodate us...and were immediately upgraded to a larger room, no questions asked. The service continued to be first class throughout our stay. The hotel itself is a charming Victorian building with an incredible garden...the atmosphere made me feel like I was on a European vacation! The location was awesome...close to so many landmarks and also the trolley line. I can't wait to go back!!