Frontier Suites Airport Hotel, Juneau

8 months prior to our stay at this hotel we booked a king bed suite with bunk beds as we were traveling with our several small children. Upon check in, we were given the key to a room which contained a single king bed. We called the front desk, and were told that they did not have any more of that room available, despite our reservation of 8 months standing. Someone had extended their stay and apparently that takes precedence over existing reservations. They offered us a $30 discount and a room with 2 double beds. Being that it was 11pm and our 4 children had not slept since 6am that morning, it was our only option and we took it. The only other thing to note was that the bathroom was not clean. There was a roll of toilet paper just laying on the floor in the bathroom and there was a hair adhering to the toilet seat. Again, we were too tired to make an issue of this - but if we ever stay here again it will be with plenty of caution. Beware making reservations online; I would do it in person - and even then, they don't really guarantee you getting the room you booked.

I really liked the kitchens in each suite. Other great features were a clean room, elevators, friendly service, good location and reasonable rates. I will stay there again.

Enjoyed our stay...the room was nice and clean, the staff was helpful, and the food in the restaurant was sooo good! We can't wait to come back.

I saw the two other reviews and wanted to provide some balance. I would not give the Breakwater (also under same management) top scores (a little old), but we have always been pleased with the Frontier Suites. The staff is friendly and responsive. The rooms are spacious and airy. The location is just next to the airport and the shuttle will not only pick you up and drop you off but take you shopping in town if you want for no extra charge (although tipping is fine). There is a good restaurant on the premises. I would recommend the Frontier Suites to anyone wanting a way point near the airport or Auke Bay. Indeed, it is probably the best near Auke Bay. There is also excellent and free internet connection.

The room I was checked into was dirty. The manager was very rude when I brought it to her attn. I was given a better room at the super 8!