Disappointing experience
We are currently staying at the ESA off Turnpike in Santa Barbara. We're here for a month, while waiting for our home's escrow to close.
The reasons I'm disappointed:
1. The carpet is filthy. Yes, they vacuum it weekly, but I doubt it's been cleaned in years. My two year olds white socks are black in just minutes after walking around. Very unsanitary.
2. The room is dank and musty smelling. The bathroom smells unless you run the light/fan 24/7. I just figured out the smell is eminating from the sink drain.
3. They don't provide coffee. Only one packet a week, and you buy the rest from the vending machine. I've NEVER experienced this before (not even at the SandPiper Lodge here in S.B., which is also an "extended stay"). You get as much coffee there as you want.
4. They provided ONE (yes, ONE) set of silverware. They knew we had two adults and one child coming in, but we had to go buy some! There was NO microwave cookware, so why give us a microwave? We had to go out and buy that too!
5. They bill their wireless internet as "high speed" and it is anything but that. It's slower than dial up and I'm very disappointed, given I work online for a living. I've had to rent alternate office space because I can't work.
To be fair, the positives are:
1. Price
2. Location
But, over all, they need to clean this hotel up, give it an internal face lift and clean the carpets.