Fined us for our nonexistent dog
This is the second year we stayed at the Gonzo Inn so that my husband could run in the Moab Red Hot race. It is a fun, funky place, but we have not had a fridge or a bathtub, so that makes it less family-friendly. This year we had a good visit, paid our bill, and then were surprised to find an additional $100 charge on our credit card. We called and they said that housekeeping had noted we had a dog in our room, so they assessed a fine. Our dog was back in Colorado. I was told to call back to talk to a manager. The manager explained that housekeeping recorded that there was dog food and a bowl of water on the floor, and pet hair throughout the room. Totally untrue. They must have gotten the room number mixed up, I offered. Not possible was the response - it was not a busy weekend and "housekeeping doesn't make mistakes". We went back and forth for a while. Finally the manager said she would refund the charge, but again reiterated that "housekeeping is very thorough," clearly implying I was lying. After all that we checked their website, and it says pets are welcome for $30/night. We only were there 2 nights, so I guess they were assessing a $40 fine for us not disclosing we had a dog (although of course, we had no dog). I will not stay there again.