a bad apple ruin the whole basket
We stayed at the biba on aug 17 2007, it was ok until we asked for
a memorable white shirt of my husband left at our room after we checked out the hotel,, the staff
responded were simply "no", "there is nothting we can't do about it,, no sympathy at all,, it was a gift from my father who passed away 3 years ago,, I was deseperate; and
disappointed about their service and attitude., it was a painful experience for me which I had never experenced before.,, I wonder what went wrong, the cleaning lady or the front desk staff?