Disaster at the Divi Aruba Phoenix
By A Yahoo! Contributor, 7/14/09
Where to begin? How about with the fact that on our second day, someone stole half the cash out of the safe in our room. Worse, when we informed the manager, he behaved as if we made the whole thing up, never apologized, but just kept questioning our "story" and our "claim." When we demanded that he provide assurance in writing that no one will clean our room without security present, he never did so. The next night our safe wouldn't open and we had to wait nearly an hour for the manager to come and unlock the thing. Again, he made us feel that we had wasted his time and that this episode was somehow our fault. He even insisted that we count our money in the safe while he was there. I guess he didn't want to miss another chance at sarcasm or to make us feel badly. Rather than apologize profusely and bend over backwards to make us feel comfortable at the Divi, the manager made us feel like criminals! Outrageous. Other than that, our tv twice has stopped working. There was no cold water in the master bath. And the construction is so shoddy that you can hear furniture moving three floors up.