The Suites Hotel at Waterfront Plaza, Duluth

Service and everything great but the bed was AWFUL!!!! Could not sleep at all!!!!!! Like sleeping on a box spring with a serious dip in the middle. My head was lower then my feet and the pillows were flat like pancakes. Couldn't go back even for a free room did not sleep at all. Why rent a room you can not sleep in???

The service was moderately accommodating, though not very helpful with directions to local attractions. Rude when we asked questions. The location was okay, but parking is across a very busy street. Crossing the busy street with luggage was not fun at all. The bed was hard and uncomfortable, and had a serious dip in the middle. We did not sleep much because we kept rolling to the middle of the bed! The room was mostly clean until I discovered hair on the pillow cases and sheets, "mystery" hair embedded in the towels, and mold growth on the ceiling tiles in the bathroom. We woke up very congested from our mold allergies. Also, the air circulation and temp control were not effective. The decor is empty, bland, dated and rather dingy/dirty. Overall, we were not comfortable and cut our stay down to only one night. We expected a better experience given the $200+ per night price tag. Very disappointing.

First impressions aren't always correct. While at first it seems like a lovely place to stay for a weekend getaway, it turns into a nightmare. We spent the first night up all night listening to the sounds of a party in the condos above the hotel. This was followed by a dog barking in the room next to ours for the entire next day. The hotel staff was extremely unpleasant, especially the manager on duty. The room was fine, nothing special, and certainly not worth the price. I have stayed at other locations in the Canal Park area and would highly recommend any of those above this hotel.

One word sums up our experience at this hotel-"dreadful". The room was dreary, drab and dirty. The walls must have been made of onion skin paper as we were able to hear everything that took place outside our room and much of what went on in the room next to ours. The bathroom was postage stamp size which accomodated only one person uncomfortably. We couldn't wait to leave and will never stay there again. This hotel obviously trades on its location which is the only positive thing to be said about it.

I had heard from so many people how nice this place was but let me tell you it was not. There was mold growing on the walls in the bathroom which made me ill. I had to be at the hospital for my husband's surgery the next day with my head hurting my nose running, coughing etc all from the mold in that room. The carpets had about 1/2 inch of dust where they met the walls. And there was something black in my bed that I flung out and then couldn't find again. I wanted to take it down to the desk. When I complained the staff made me feel as though I was a complete liar. I asked them to come to the room and I'd show them the dust and mold but they would not come to my room. They said they just recently had the carpets shampooed in that room and it couldn't possibly be dirty.

The Hawthorne sits in the Canal Park district of Downtown Duluth. It is easy to get to and has many amenities to boast. The only thing that was a down point was the pool hours. They have a nice pool area but it is only open until 10pm... hardly enough time if you spend most of the day exploring the sites of this town. For the prices the hours of the pool should match something like Country Inn and Suites where their pool area is open until 2:00am for adults only. My room was large and had more than I expected in a hotel setting. It was almost like a private apartment! I loved my stay there and would go back there anytime... even now that I live in Duluth!!!

Wonderful service, wonderful staff, extremely solid and quiet walls in between all bedrooms--you do not hear a thing because the hotel was built so structurally sound (old warehouse building?). Great accommodations, plates, towels, cooking utensils always replaced with clean ones;you never have to eat out--everything is provided for you, a large stove/oven, frig, dishwasher (including dishwashing soap), pots, pans, knives and forks, everything you can imagine; huge ceilings, so you do not feel closed in; the kitchen is nice sized, along with the bedroom and bathroom. The breakfast was good except for the fact they ran out of items early in the morning. Room service and hotel clerks were great--exceptional customer service. It is nice you can park your car and never have to drive because everything is within walking distance. My dog absolutely loves it there--gets right in the elevator and marches to our hotel room. Hotel staff is fantastic with your pets. Clean, clean hotel and lobby and pool area.

Hi! I stayed here oh about 3 years ago and boy was that trip worth it great survice, great breakfast, great location, great pool, and everything else you can possibly think of! thank you for the great survice and GOD BLESS! I hope to stay at this hotel soon and i will tell my friends about your great service!!!