Red Carpet Inn, Henrietta

I checked in at 7:30 put my bag in the room and went out to dinner. Upon returning at 9:00 I found that the room smelled terrible from the air conditioner, the TV remote did not work and there was no internet acces in the room at all, either wired or wireless. When I informed the girl at the desk she told me that even though it stated on the Room Saver coupon that"Free computer access w/Internet" that did not mean that there was acces in the room. She said it meant that you had a free desk top in the lobby and it had free internet access. I tolld her I was on business and needed access in the room and that I would like a refund she told me no, that I was in the room for over 3 hours. I said that I went to dinner and was only in the room for 5 minutes. She called her supervisor, but refused to tell me who owned the hotel and who was in charge. I had to call the police to try to get a refund. They made me pay 50% of the bill to let my bags sit in the room for 1 1/2 hour, what a rip off. The place is a dive and the night managers were rude and not willing to help at all, thank you to the local police to get myself a 50% refund.

If you want to help the cause, and make the owners realise that they need to re-think their approach to hotel business, then please, stay away from this inn. The place is dirty, with no working appliances and thin walls... The best part of it was that the owners acted suprised when we had brought all of those things to their attention. Anyways, we left at 2 am and slept in a parking lot, because the noise was unbearable... stay away.

Old, Outdated, Unclean, and Filthy Dump.... The carpet was disgusting, i didn't want to remove my shoes, the bedding was nasty... It smelled, I dont think the windows had been washed in 9 years.... GROSS

hotel was dirty. rooms full of mold. plumbing was not working properly no ice avaible. bedding has odor air conditioning systems systems not operational. not a family place. poor service will not return.