Shuttle scheduling needs help
By A Yahoo! Contributor, 9/9/04
I stayed here for four nights on business. The hotel was fair for the price. The free breakfast and happy hour were great. However the complimentary shuttle scheduling was a horror. I asked to be dropped off and picked up at a conference site only one and a half miles away for three days. The first two days, the drop off in the morning was great. Grant, the driver was excellent. He was not the driver to pick me up though, the hotel had a different driver in the afternoon. Pick up was a nightmare. The first day the front desk sent the shuttle to the wrong location. I had to wait 45 minutes until a taxi came to pick me up. The second day pick up I had to wait 20 minutes. So the third day I just drove myself and paid the parking fee. On the fourth day, on which I did not request the shuttle, the front desk woke me up at 7:30 a.m. to tell me the shuttle was ready for me. I don't blame the drivers, the front desk staff needs help. Stay here if you must, but don't count on the shuttle scheduling from the front desk.