Very Rude and Clueless Staff
By A Yahoo! Contributor, 2/27/11
DO not stay at this hotel. They will rip you off. The staff is clueless and the GM is beyond rude. We booked for 2 nights for a wedding. Needless to say, the service sucked. We did not get out wake up call and ended up being late. The GM Elle was rude and defended her staff that was clueless. WE got charged for 4 nights and we only stayed for 2 nights. When speaking with the GM, she did gave me a speech and then hung up on me. This is not customer service. The GM Elle needs to be fired. This hotel is bad at getting anything right. Do not stay here if you can help it. I would have paid more and stayed at a better place. NOT FRIENDLY at all!