Coulda Been Worse
I'm going to start by saying that my personal experience at Riu Palace Macao was not at all bad, but I was traveling with a wedding group of 52 people and can report on their trials and tribulations. But let's save that for the end.
At first glance, the RPM really is a beautiful resort with plenty of amenities. The hotel and grounds are well-kept, as was our hotel room and the restaurants. We had asked for a room with two double beds but was led to a room with one king bed. We were promptly moved to another room with a fantastic balcony. Breakfast at the buffet is excellent, with several types of eggs, custom omelette cooking, pastries, breads, juices that were fresh and tasty.
There are plenty of activities both in the resort that are free such as bocce ball, archery, aerobics, volleyball, as well as paid activites/excursions: Scuba/snorkeling, parasailing, dune buggies, ziplining, etc. One of the underestimated perks is the access to the other RIU properties, such as the Riu Bamboa with their swim-up bar pool and kid-friendly atmosphere, or the Riu Punta Cana that looked like a SIX-star place, it was that luxurious.
We had a very nice wedding on the beach and were given a beachfront restaurant for the reception dinner, and everything went very well, the couple was very pleased.
The best thing about the Dominican Republic, most people say, is the beach sand. I haven’t been to that many beaches but I have to admit the feel of the sand on the beach was soft and cool, despite the intense heat.
As a group, it seems that the negative experiences outweighed any of the above charms. Most of our traveling party had rooms where the air conditioning was not working properly. It was a VERY hot week in Punta Cana, but the staff showed little concern for this. As far as air conditioning in other parts of the hotel, forget it. The buffet restaurant and lobby bar had pathetic microscopic ceiling fans and no trace of A/C. The only other place to feel cold A/C was the Japanese restaurant in the hotel, but even THAT was a double-edged sword: Sure, you would be cool, but you’d be subjecting yourself to the worst Japanese food you’ve ever experienced.
Speaking of food, lunch and dinner were not very good quality in the buffet restaurant and surprisingly even worse in the a la carte restaurant, the only one I remember was called Steakhouse.
And even though the sand was amazing, the beach is nothing short of a circus mid-day: thousands of people crowding coveted chairs, all the vacationers from the 20 resorts on the beach walking up and down, and worst of all: Commission excursion sellers that stopped you every 5 minutes trying to sell a deal or package or day trip, etc.
The worst thing to happen was the theft of personal belongings. Two in our party had their digital cameras stolen from their rooms, along with clothes, sunglasses, etc. In my opinion there is absolutely no excuse for allowing this to happen, and this was coupled with the very Dominican lack of concern for the crimes. On one hand they were some camera worth a couple hundred bucks, but on the other hand almost all keepsakes and memories in the pictures were stolen. This is a shame.
Even though I had a pleasant trip, it really could have gone either way. RIU has a challenge if they wish to continue forging a positive reputation in the all-inclusive resort world.